8 Replies Latest reply on Sep 21, 2015 12:41 AM by Mark Barneveld

    Please help.. Error when installing Adobe Flash Player: 'Failed to Register'

    Mark Barneveld Level 1
      • Windows 7 (updated till 4-9-2015)
      • Internet Explorer 11.0.9600.17959
      • Want to install Adobe Flash Player 18.0.0.232
      • I've got rights on all the folders
      • I'm the main user/admin

       

      I want to install Adobe Flash again on my machine. It did work, but I've deleted it. But now, everytime when I'm trying to install Adobe Flash player I get the error 'Adobe Flash failed to register'.

      So what did I try so far..

       

      1. Deleted Adobe Flash acording to this page: https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

      2. I've downloaded the new Adobe Flash version 18.0.0.232

      3. Started the installation. but at 77% I get the error Adobe Flash 'Failed to Register'

      flash-cannot-register.jpg

       

      4. To check if something was installed, I went to the Check now button. Nothing was installed.. Flash Player Help

      5. Also checked the configuration screen. Flash 32 bit, said it wasn't installed.

      6. After this, I'd deleted the partialy installation of Adobe Flash again by the steps in the file Uninstall Flash Player | Windows

       

      7. I also deleted the files in de Windows Register:

      32-bit Flash Player on 32-bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Macromedia

      32-bit Flash Player on 64-bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Macromedia

      64-bit Flash Player on 64-bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Macromedia

       

      8. I restarted my PC and tried the following steps: How do I fix Windows permission problems with Flash Player?

      9. Again the 'Failed to Register' error opent in my screen with the installation of Adobe Flash.

      10. Restarted my PC, Uninstalled flash and restarted my PC again.

       

      've deselected ActiveX filtering in IE11.

      Flash isn't available als a plugin in IE11.

       

      Can anybody help?

      Thank you.

       

      ------------------------------------------------------------------

       

      Download the installation log files if needed: Gedeelde bestanden - Acrobat.com

        • 2. Re: Please help.. Error when installing Adobe Flash Player: 'Failed to Register'
          Mark Barneveld Level 1

          With the MSI file I get the following error:

          Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomerAction1, location: ...InstallAX_18_0_0_...

           

          So I gues the problem is the ActiveX registration/installation?

          • 3. Re: Please help.. Error when installing Adobe Flash Player: 'Failed to Register'
            pwillener Level 8

            Can you post the contents of the FlashInstall.log file in C:\Windows\system32\Macromed\Flash

            • 4. Re: Please help.. Error when installing Adobe Flash Player: 'Failed to Register'
              Mark Barneveld Level 1

              =O====== M/18.0.0.232 2015-09-08+11-41-40.509 ========
              0000 [I] 00000010 "C:\Users\DESKAD~1\AppData\Local\Temp\{748674BF-8D75-4AB6-8CE4-DE19A35A661F}\InstallFlash Player.exe" -install -skipARPEntry -iv 8 -au 1
              0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
              0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
              0003 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
              0004 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/18.0 2
              0005 [I] 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
              0006 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
              0007 [I] 00000013
              0008 [I] 00000015 C:\windows\system32\Macromed\Flash\FlashUtil64_18_0_0_232_ActiveX.exe
              0009 [I] 00000016 C:\windows\system32\Macromed\Flash\FlashUtil64_18_0_0_232_ActiveX.dll
              0010 [I] 00000023 C:\windows\system32\Macromed\Flash\activex.vch
              0011 [I] 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
              0012 [W] 00001032 C:\windows\system32\Macromed\Flash\Flash64_18_0_0_232.ocx 80070005
              0013 [I] 00000018
              0014 [E] 00001032 C:\windows\system32\Macromed\Flash\Flash64_18_0_0_232.ocx 80070005
              =X====== M/18.0.0.232 2015-09-08+11-41-42.819 ========

              =O====== M/18.0.0.232 2015-09-08+11-46-28.143 ========
              0000 [I] 00000010 "C:\Users\DESKAD~1\AppData\Local\Temp\{C2392C99-24ED-47C5-AC14-E5ABE6A26762}\InstallFlash Player.exe" -install -skipARPEntry -iv 2 -au 4294967295
              0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
              0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
              0003 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
              0004 [I] 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
              0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
              0006 [W] 00001015 C:\windows\system32\Macromed\Flash\FlashUtil64_18_0_0_232_ActiveX.dll 5
              0007 [W] 00001015 C:\windows\system32\Macromed\Flash\FlashUtil64_18_0_0_232_ActiveX.dll 5
              0008 [W] 00001015 C:\windows\system32\Macromed\Flash\FlashUtil64_18_0_0_232_ActiveX.exe 5
              0009 [W] 00001015 C:\windows\system32\Macromed\Flash\FlashUtil64_18_0_0_232_ActiveX.exe 5
              0010 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil64_18_0_0_232_ActiveX.exe/ 2
              0011 [I] 00000013
              0012 [I] 00000015 C:\windows\system32\Macromed\Flash\FlashUtil64_18_0_0_232_ActiveX.exe
              0013 [E] 00001025 C:\windows\system32\Macromed\Flash\FlashUtil64_18_0_0_232_ActiveX.exe:32
              =X====== M/18.0.0.232 2015-09-08+11-46-29.531 ========

              =O====== M/18.0.0.232 2015-09-08+12-22-37.527 ========
              0000 [I] 00000010 "C:\Users\BARNEV~1\AppData\Local\Temp\{B7DE5E4B-BC43-43C9-AC56-760FDA194653}\InstallFlash Player.exe" -install -skipARPEntry -iv 8 -au 1
              0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
              0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
              0003 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
              0004 [I] 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
              0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
              0006 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil64_18_0_0_232_ActiveX.exe/ 2
              0007 [I] 00000013
              0008 [I] 00000015 C:\windows\system32\Macromed\Flash\FlashUtil64_18_0_0_232_ActiveX.exe
              0009 [I] 00000016 C:\windows\system32\Macromed\Flash\FlashUtil64_18_0_0_232_ActiveX.dll
              0010 [I] 00000023 C:\windows\system32\Macromed\Flash\activex.vch
              0011 [I] 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
              0012 [W] 00001032 C:\windows\system32\Macromed\Flash\Flash64_18_0_0_232.ocx 80070005
              0013 [I] 00000018
              0014 [E] 00001032 C:\windows\system32\Macromed\Flash\Flash64_18_0_0_232.ocx 80070005
              =X====== M/18.0.0.232 2015-09-08+12-22-40.272 ========

              =O====== M/18.0.0.232 2015-09-08+12-26-59.552 ========
              0000 [I] 00000010 "C:\Users\BARNEV~1\AppData\Local\Temp\{8D662AEF-9DA1-43A7-929B-7096B9062A04}\InstallFlash Player.exe" -install -skipARPEntry -iv 8 -au 1
              0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
              0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
              0003 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
              0004 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
              0005 [I] 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
              0006 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
              0007 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil64_18_0_0_232_ActiveX.exe/ 2
              0008 [I] 00000013
              0009 [I] 00000015 C:\windows\system32\Macromed\Flash\FlashUtil64_18_0_0_232_ActiveX.exe
              0010 [I] 00000016 C:\windows\system32\Macromed\Flash\FlashUtil64_18_0_0_232_ActiveX.dll
              0011 [I] 00000023 C:\windows\system32\Macromed\Flash\activex.vch
              0012 [I] 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
              0013 [W] 00001032 C:\windows\system32\Macromed\Flash\Flash64_18_0_0_232.ocx 80070005
              0014 [I] 00000018
              0015 [E] 00001032 C:\windows\system32\Macromed\Flash\Flash64_18_0_0_232.ocx 80070005
              =X====== M/18.0.0.232 2015-09-08+12-27-02.095 ========

              =O====== M/18.0.0.232 2015-09-08+12-33-04.410 ========
              0000 [I] 00000010 "C:\Users\BARNEV~1\AppData\Local\Temp\{1993BA2C-3806-4BB7-ACF4-CD5C100867ED}\InstallFlash Player.exe" -install -skipARPEntry -iv 8 -au 1
              0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
              0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
              0003 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
              0004 [I] 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
              0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
              0006 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil64_18_0_0_232_ActiveX.exe/ 2
              0007 [I] 00000013
              0008 [I] 00000015 C:\windows\system32\Macromed\Flash\FlashUtil64_18_0_0_232_ActiveX.exe
              0009 [I] 00000016 C:\windows\system32\Macromed\Flash\FlashUtil64_18_0_0_232_ActiveX.dll
              0010 [I] 00000023 C:\windows\system32\Macromed\Flash\activex.vch
              0011 [I] 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
              0012 [W] 00001032 C:\windows\system32\Macromed\Flash\Flash64_18_0_0_232.ocx 80070005
              0013 [I] 00000018
              0014 [E] 00001032 C:\windows\system32\Macromed\Flash\Flash64_18_0_0_232.ocx 80070005
              =X====== M/18.0.0.232 2015-09-08+12-33-06.984 ========

              =O====== M/18.0.0.232 2015-09-14+09-18-36.942 ========
              0000 [I] 00000010 "C:\Users\BARNEV~1\AppData\Local\Temp\{39AFB07D-1EEA-4073-A98C-34525B1A26E4}\InstallFlash Player.exe" -install -skipARPEntry -iv 2 -au 4294967295
              0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
              0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
              0003 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
              0004 [I] 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
              0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
              0006 [I] 00000013
              0007 [I] 00000015 C:\windows\system32\Macromed\Flash\FlashUtil64_18_0_0_232_ActiveX.exe
              0008 [I] 00000016 C:\windows\system32\Macromed\Flash\FlashUtil64_18_0_0_232_ActiveX.dll
              0009 [I] 00000023 C:\windows\system32\Macromed\Flash\activex.vch
              0010 [I] 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
              0011 [W] 00001032 C:\windows\system32\Macromed\Flash\Flash64_18_0_0_232.ocx 80070005
              0012 [I] 00000018
              0013 [E] 00001032 C:\windows\system32\Macromed\Flash\Flash64_18_0_0_232.ocx 80070005
              =X====== M/18.0.0.232 2015-09-14+09-18-39.241 ========

              • 5. Re: Please help.. Error when installing Adobe Flash Player: 'Failed to Register'
                m_vargas Adobe Employee

                Hi,

                 

                Do you have anti-virus software running?  If so, please disable it and try installing again.

                 

                --

                Maria

                • 6. Re: Please help.. Error when installing Adobe Flash Player: 'Failed to Register'
                  Mark Barneveld Level 1

                  I have McAfee. I disabled McAfee and the installation worked.

                  Strange.

                   

                  Thank you for your support!

                  • 7. Re: Please help.. Error when installing Adobe Flash Player: 'Failed to Register'
                    m_vargas Adobe Employee

                    Hi,

                     

                    Thanks for confirming.  Which version of McAfee are you using?


                    I recently assisted another user experiencing the same issue, and McAfee ended up being the culprit.  Adobe actually uses McAfee and we don't encounter this issue (I install Flash Player dozens of times per week).  It could be a configuration setting with McAfee, but if this becomes an issue with more users we could reach out to McAfee.

                     

                    --

                    Maria

                    • 8. Re: Please help.. Error when installing Adobe Flash Player: 'Failed to Register'
                      Mark Barneveld Level 1

                      McAfee Virusscan Enterprise + Anti-Spyware Enterprise

                      Version 8.8.0.1385

                       

                      Good luck finding the issue. Hopefully this helps you further!