I want to cancel my subscription

[jaimea66695670]

Every time I want to cancel my subscription I get this:

"First we need a few details"

But in the menu the word "cancel"does not appear.

If I go to support options it takes me back to contact options and the to the "First we need a few details" pages, and so on in a vicious circle.

If I want to contact customer support, the vicious circle starts again!!

How can I truly cancel my subscription??

[Anubha_Goel]

Hey jaimea66695670,

Have you reached out to the below mentioned link to cancel your subscription?

Cancel your membership or subscription | Acrobat, Document Cloud PDF services

You might Contact | Adobe for the same.

Let me know if that helps.

regards,

Anubha

[jaimea66695670]

What I am doing is exactly what you say, and what I get is exactly what I wrote: circle around!

Even when trying to contact/Adobe, the same circle!

Stupid! They do not le you go!

[Anubha_Goel]

Hey jaimea66695670,

I have passed on your request and soon your subscription will get cancelled.

Regards,

Anubha

[jaimea66695670]

Thank you.

Maybe that’s the only possible way!

[Gamiko]

Hi Anubha,

I have exactly the same problem.

Could you please cancel my subscription?

Thanks !

Francois DiQuinzio