6 Replies Latest reply on Oct 12, 2015 11:58 PM by adhemar1972

    I reinstalled Lightroom CC - all my export presets and preferences are gone.  Is there any way to get them back?

    angelaboone55113

      I had a problem where Lightroom wouldn't open.  It got to the splash screen, then the splash screen turned white and it would to to "Not Responding".  Got on Adobe chat and they were on my computer almost 5 hours doing all kinds of diagnostics and never did fix it, so I uninstalled Lightroom and reinstalled it.  It works.  Problem now, is all my export presets, preferences, etc are gone.  I had a TON of export presets that I use all the time.  Is this info stored anywhere that I can get it back without having to rebuild everything from scratch?