This is not Adobe. Rather user to user.
From whom did you purchase Premiere Elements 13? If from Adobe as download, then you can return the product within 30 days of purchase for a return/refund. See
If you purchase elsewhere, then you are governed by the return/refund policy of the seller.
If you want to troubleshooting the issue, we would be glad for the opportunity to be of assistance. But, you need to supply details.
1. Can you or can you not download the installation files? And, from where are you downloading them? Do you have a purchased
serial number at this time. What computer operating system is involved?
Let us start here and then decide how you prefer to proceed.