In Adobe Premiere Elements 10, I am having problems as some files are recognised as movie files while others are not (they only come up with sound and no picture). I can’t seem to figure out why as both files are .mov files. Is it imperative that Apple QuickTime is installed? Can you please make a suggestion and provide some assistance? Brett
On what computer operating system is your Premiere Elements 10 installed.
Installation on QuickTime 7 is a requirement for Premiere Elements. Please install the latest version on your computer along with Premiere Elements 10. If you have Windows 10, then install 7.7.6 since Microsoft seems to be having a problem with 7.7.8 (latest version) on Windows 10. Also, be sure to running the programs from a user account with administrative privileges.
To check the integrity of your QuickTime install, please assure that you have QuickTime Presets under Share/Computer/QuickTime.
Also, .mov is just a file extension, the wrapper format for the video and audio compression of the file. Are all these files coming from the same camera with the same recording settings? Brand/model/settings of camera that recorded the videos?
What video card/graphics card does your computer use. If NVIDIA GeForce, that may be a contributing factor if not the factor in these display problems.
Please review, consider, and supply more information.