4 Replies Latest reply on Nov 3, 2016 6:39 PM by coach_izzy

    Elements 10 Display Driver Error

    Justin99

      Getting the following error message when starting Premiere Elements 10:

       

      "We have detected an incompatible display driver. To get a better and faster playback performance, please update your display driver. Display driver details: ATI Technologies Inc.- AMD Radeon HD 6620G 3.0.13399 Compatibility Profile Context 15.200.1062.1003."

       

      If I close the error message and load the program it usually then freezes my computer. A couple of times it loaded properly, but the video play screen was blank. The audio played through, but the image did not (I assume that's the display driver thing).

       

      I checked on AMD's site and I have the most up to date display driver already so there is no update. I also made sure in the Catalyst Control Center that High Performance graphics were enabled for Premiere. I've never had this problem before and I don't know what else to do. Please help.