Hello! I bought my CC plan just now and download After Effects CC with the hope to apply the Pixel Motion Blur filter in a project. The problem is, since the first time I opened the app, it keeps crashing a lot. I can't use any filter that it crashes, If I try to render something, it crashes, if I keep to long in the app, it crashes. I don't know what can I do and I'm a little desperate. Do you guys know something that I can do? Thanks very much!
MacBook Pro (13-inch, Mid 2012)
2.9 GHz Intel Core i7
8 GB 1600 MHz DDR3
Intel HD Graphics 4000 1024 MB
According to the crash message, check your Quicktime and Audio settings in the respective system control panel.
Thank you, Mylenium! For some reason, After couldn't read H.264 files, so I just converted to another format and it worked perfectly. After that, I uninstalled and installed After Effects again and the problem was solved.