1 Reply Latest reply on Sep 15, 2015 8:13 AM by Szalam

    Error in start up of application, preferences set to read & write

    teapyrate

      Hello,

       

      I have read through a few threads from people with similar issues to mine but have been unable to solve the problem, I was hoping someone would be kind enough to give me step by step instructions to follow to get rid of the following error and give me back the codec options I am missing, the error reads as follows: After Effects can’t continue: Error while accessing the preference files inside “/Users/XXXX/Library/Preferences/Adobe/After Effects/13.5”, please verify the file permissions and try again.

       

      I accessed the preferences folder and set both the Adobe folder and the After Effects folder inside to Read & Write as it had been suggested that this may help, unfortunately it did not. Can anyone help me with step by step instructions on how to solve my problem? Happy to give any additional details that will help get the issue solved... for example, I'm on a mac with OS X Yosemite 10.10.5

       

      Thanks in advance, Tim.