1 Reply Latest reply on Sep 15, 2015 6:02 AM by rpandita

    Lightroom cc error

    djulitah98218327

      I use the creative cloud on a new macbook. After getting the install cc Ligthroom (2015) I get an error : There has been an internal error. Can not create the folder : / Users / djulitahoeks / Library / Application Support / Adobe / Lightroom / Export presets.

      I have already removed the program and reinstall.

        • 1. Re: Lightroom cc error
          rpandita Adobe Employee (Admin)

          Hi djulitah98218327,

           

          I hope you are doing great.

          it is a permissions issue, you need to provide read and write permissions on the Adobe folders.

          • Open finder
          • Click on go - go to folder
          • Type ~/Library
          • Navigate to Adobe folder, Ctrl click on it- more/get info- permission and sharing and change it to read and write
          • Repeat these steps for /library folder as well.


          Regards

          Rohit