1 Reply Latest reply on Sep 15, 2015 11:07 AM by sarsaxen

    Lightroom Mobil completely frustrated!!!!!!!!!!!!!

    Gwenniedi

      I have spent the last 3 hours trying to get Lightroom mobil to work so I can share images with a client. If I go and look at the link provided on adobe.ly for publicly sharing the photos it comes up with a screen showing that there should be a number of images there, but every single one is shown a a place holder icon of a cloud with an exclamation mark in it, which if you click on any of them states 'image unavailable'. If I look in my Lightroom mobile tab of the Preferences dialogue it states that all the photos are synced.

       

      Having searched for solutions to similar problems to this I have tried the following:

       

      Re-installed Lightroom and CC - No difference in behaviour,

      Selected 'Delete all Data' from the Lightroom mobile tab - this did delete everything but didn't resolve the issue,

      I have re-installed Lightroom and removed the whole of 'C:\Users\<user>\AppData\Local\Adobe\Lightroom\Caches' between installs thinking that the removal of 'Sync.lrdata' might fix it - No difference in behaviour.

       

      At this point I am stumped! Is there any way to find out what is causing it to hang and get it going again!

       

      Thanks

      Jeanette

        • 1. Re: Lightroom Mobil completely frustrated!!!!!!!!!!!!!
          sarsaxen Adobe Employee (Admin)

          Hi Gwenniedi,

           

          Would you please try to sync images from a new catalog and check if that helps.

           

          If you still see the problem can you  also try flushing the dns cache on Windows?

           

          1. Shut down Lightroom

           

          2. Open a windows command prompt (Start -> Run -> cmd.exe)

           

          3. Type 'ipconfig /flushdns' and hit enter (no quotes)

           

          4. Restart machine


          5. Start Lightroom, attempt to sync a new image and see if it gets posted properly

           

          If the issue still persist please share the diagnostic logs with us so that we can provide a better resolution.

           

          You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button.


          Regards

          Sarika