The Collection that you had in your mobile disappeared, because as soon as you created a new catalog, so the Sync got started with your New Catalog.
And the Wedding Collection was a part of the old catalog, that is the reason the newer information had overwritten the information .
I didn't start a new collection and had just installed the program. Can you
receive the old collections? It is extremely important that I have those
old collections as I will lose an extremely large amount of money if they
are not recovered in some format. There was no information to overwrite.
On Wednesday, September 23, 2015, Tanuj Sandal <firstname.lastname@example.org>
I understand your concern.
But since, the sync was enabled on a new machine which forcefully deleted your previous collection from the Lightroom Mobile.
Did you backup the data or Lightroom Catalog anywhere from that old machine?
The only way to get back your previous collection is to get hold of the previous Catalog files which you had on the old machine.
I do not understand how the sync could delete all of my collections. All of
the data, except one collection that I was unable to backup on my last
computer were done on a different laptop (Windows 10 issue that caused the
crash and no files are recovered). There is only one collection that is
necessary I obtain. I know that Adobe has server back ups and can obtain
this collection. I Cannot stress the importance of obtaining this
collection. It is literally my last hope at losing a lot of money and
someones wedding photos. My livelihood depends on this. The chances of
these problems occurring is rare but again, very important.
On Thursday, September 24, 2015, Chetna Srivastava <email@example.com>
I don't believe it would be possible to recover that collection without having the access to actual Catalog.
Still I will forward this request and will get it verified.
Lightroom Mobile is not a backup solution. It does not store full resolution copies of your images online (except in the case of when you sync from your mobile device). The images present on the server are just Smart Previews and are not meant to save your images in the event of hardware failure. Even if you have been able to save your original catalog but not the original image files, Lightroom Mobile would not have been able to restore your images.
I understand that but I am asking for those images. This is a situation
where my system failed unexpectedly, cannot be recovered, didn't make it to
backup and an absolute last chance at being remotely recovered. I am asking
as pleasantly as possible to please provide me with those "smart previews".
At minimum, I am losing payment on a job in some way but to lose all of it
and tell someone that news is awful. I truly hope something can be done.
I'm writing to check on the status of the last email I sent, i need to
report back to my client.
Unfortunately, the smart previews are just thumbnails of your images and they live and die based on the availability of those original files. Once the originals are no longer available there is nothing on which to build the smart previews.
I am confused. Are you saying they exist nowhere?
I find this whole thing utterly ridiculous.
Lightroom Mobile does not save your files, it just gives you a window for looking at the files on your home computer from your mobile device. When the files are no longer available on your home computer, that device can't look at the images anymore. Your files were never on Lightroom Mobile and thus are not recoverable from that source. What Lightroom Mobile had as a picture of your picture.
I know this to be untrue for a fact as I worked on 3 different devices
where I didn't have Lightroom but had the collections on Lightroom mobile.
That does not go against what I said previously. Lightroom Mobile is the same window to your desktop computer no matter how many different mobile devices you might use. But none of those devices have a copy of your image on them. They are just downloading those smart previews. These are thumbnail copies of your images meant for viewing on a small screen but not as a backup of your images. When you sync a collection with Lightroom Mobile, this does not take up any of your Creative Cloud storage space, because we are not storing copies of your files, just temporary small scale copies.
From the Adobe Lightroom for mobile FAQ:
Lightroom for mobile syncs original JPEG, PNG, and video files captured by your mobile device camera in the Creative Cloud. Lightroom desktop creates and syncs images to the cloud in the form of Smart Previews. Smart Previews are smaller versions of your original files, roughly 1.5 or 2 MB in size, and retain all the flexibility of a raw file. Changes made to smart previews automatically sync with your originals. The original files remain on your desktop and are not stored, synced, or used by Lightroom for mobile. As such, Lightroom for mobile should not be used as a backup service.
Can you provide me with the thumbnails? They don't just disappear.
No, the thumbnails cannot be provided. Yes, they do just disappear.
I understand that you have lost a lot of really important information that has a very big impact on your life and work. But unfortunately, this is simply something that Lightroom Mobile will not be able to help you with.
So where did they go during the sync process?
Think of the images you see in Lightroom Mobile as a bit like shadows. If the object that is casting the shadow (i.e. the original files on your hard drive) vanishes, the shadow (the thumbnails on Lightroom Mobile) vanishes along with it.
Then why did the collections exist if they weren't saved to a hard drive?
A Collection is just a virtual folder. It is something that exists purely in the Lightroom catalog and has no corresponding file or folder on your hard drive. It is an organizational feature that you use to designate a group of images. Unlike an actual folder, a single file can belong to as many Collections as you like. They also allow you to designate which files you will work with on your mobile device through Lightroom Mobile.
I am astounded that this day in age absolutely no one can help.
And this virtual folder has left no imprint on your servers?
In this day and age there is a lot of help for situations like yours, but that doesn't mean the Lightroom Mobile is one of those solutions. It plain and simply is not.
Just like the image files, the Collections are only present on our servers so long as they are being synced there by your desktop. Lightroom Mobile does not act as storage container for your files. If that is what you are looking for, then Lightroom Mobile is not the right service. If you had placed your files in the Creative Cloud online storage space, you'd still have access to your files because a full copy of the files are uploaded there for downloading anywhere else.
Lightroom Mobile only connects to one catalog at a time. Thus, if you sync from one catalog and go to a different computer and attempt to download those files it would not work. You'd have to setup the Lightroom on the other computer to sync with Mobile and this would lose the connection to Lightroom on the first computer and all of the files that were being sync through Mobile would disappear.