1 Reply Latest reply on Oct 20, 2015 5:16 AM by andreasp21801554

    InDesign Server CC 2014: How to enter serialnumber

    andreasp21801554

      Dear all,

       

      We are running InDesign Server CC 2014 on a Windows Server 2008 R2 Standard (64bit).

      We start InDesign.exe from the command line.

      We just bought another license for 1 more year, with this we got a new serial number. But... where to enter this new serial number to activate?

       

      Some further informations:

      - In older Version of InDesign, you could provide the serial when starting InDesign in the command line (but this is obviously no longer possible in the current versions InDesign Server CC 2014. In documentation, this option doesn't appear any more.).

      - We already tried the "adobe_prtk" for an offline activation, but this only returns "Return Code 14".

       

      new serial: xxxx-xxxx-xxxx-xxxx-xxxx-xxxx

      requestcode:  ABCefghijklmnopQRst...=

      response/replycode: Yyyy yyyy yyyy yyyy yyyY yyyy yyyy yyyy yyyy yyyy YYY

       

      ->

       

      adobe_prtk --tool=Type1Exception --accept --serial=xxxx-xxxx-xxxx-xxxx-xxxx-xxxx --responsecode=Yyyy yyyy yyyy yyyy yyyY yyyy yyyy yyyy yyyy yyyy YYY=  --leid=InDesignServer-10-Win-GM

       

      -> Return Code 14


      Return Code 14 is documented as "unknown error".

       

      - I have internet access on the server

       

      -  I checked that the GlobalSign Root CA as discribed here is active:

      Solutions to sign-in, activation, and connection errors with Creative Cloud and Creative Suite applications.

       

       

      Anyone knows a solution?

       

      Thanks in advance!

      Andreas

        • 1. Re: InDesign Server CC 2014: How to enter serialnumber
          andreasp21801554 Level 1

          OK, "solved" :-). The solution is quite strange. We had to actually use a wrong(!) "--leid" Parameter when registering and when starting InDesign, we still get a "unknown server license: xxx". But adobe offical says that's fine, so it's fine for me, too ;-).

          If you run across the same problem I had, do the following to register:

           

          commandline, change to:

          C:\Program Files\Adobe\Adobe InDesign CC Server 2014\


          try, with providing your "serial" and "adobeid":

          adobe_prtk --tool=Serialize --leid=V7{}InDesignServer-10-Win-GM --serial=<serialNumber> --adobeid=<email>


          when this doesn't work, something is broken with InDesign Registration. Start the Server in trial mode (support said, that this resets anything broken):


          adobe_prtk --tool=StartTrial --leid=V7{}InDesignServer-10-Win-GM


          after that do this again:


          adobe_prtk --tool=Serialize --leid=V7{}InDesignServer-10-Win-GM --serial=<serialNumber> --adobeid=<email>


          Thanks to all that helped here in the Forum!

          Bye

          Andi