What exactly happens when you try to open the PDF file in Reader, do you get any error code or error message?
Check if you are able to open the PDF in web browser, just drag & drop the PDF on the web browser.
As I have written before. When I try to open PDF file in Reader, nothing happens - neither error message nor any other information. Only the "Adobe Acrobat Reader DC (32 bit)" process running in the background (info from windows task manager). No interaction with user from Reader.
To second question - yes, PDF files are normally opening in web browsers (Edge, IE 11, Opera, Firefox tested)
It was just yesterday when I had exactly the same issue on another laptop with MS Windows 10 x64.
Please close all the Adobe process from the task manager & then again try to open it in Reader.
Also, try opening the same PDF files on some other computer, maybe on your fiends computer to check if its opening.
All Adobe processes were closed (even the one for auto update) and same behaviour - ends up with 2 frozen processes in the background.
I also tried to open same PDF files on other computer - working perfectly on Windows 7 with Reader XI. It is not a problem of corrupted file, believe me (I am software engineer). It is generally with every PDF file.
As you suggested, I have opened Edit -> Preferences -> Security (Enhanced) and disabled checkbox Enable Protected Mode at startup. Enable Enhanced Security remains checked.
It has SOLVED this issue.
Many thanks !!!
I cannot open acrobat reader dc at all so I cannot do the recommended steps: Open Reader, navigate to Edit menu -> Preferences -> Security Enhances & disable the Protected mode. How do I get Acrobat DC to operate? I have called Adobe but they do not provide live technical support for Acrobat Reader. The best I could do with them was email a query to one of their communities, which a manager told me was Adobe employee technical support. They are supposed to reply by email but it has been 1.5 hours with no reply. If you can help I'd appreciate it.
If your inm this situation if you FIRST go to task manager and delete all running instances of Adobe, THEN try to open a PDF, it will, or at least it does here, open. BUT, you must change the preferences (above) to ensure adobe can work in the future, without goiung to task manager each time
Great fix. Wrestled with this for quite a while. Thanks!
Hi, I face the same issue but my is worst because I cannot even open the reader dc itself, so I cannot make changes to the setting as suggested. I have stop all the background processes of reader dc at the task manager but still cannot run the application or open any file. Is there anyway I can go round to at least get the application running?
I have the same problem and the security and protection didn't work along with the task manager either.
Me too. I've tried everything I can. Uninstalled, reinstalled. Get 'Acrobat failed to load Core DLL' message.
me too, have spent 4 hours on live chat with microsoft who remote accessed my laptop, the problem is with Adobe, I cannot even open it to amend preferences :-(
I have disabled checkbox Enable Protected Mode at startup but it does not help at all. The pdf still do not want to open. But, when I copy the file to other directory, (local disk C: in this case), voila, it open.
What should I do actually, to really solve the problem w/o copying it to other directory. p.s there are others pdf file too, but some of them are just O.K, while others are getting the problem I stated above.
Anyone please? Thankyouu...
The issue of opening pdf files with Adobe Reader DC in Win 10 x64 is not solved. I have tried the : disabled checkbox Enable Protected Mode at startup and it does not work. These pdf files will open using Adobe Reader on my XP pro system and Win7 system using the supported/latest readers on those systems. So i know the pdf's are good. I tried to copy the pdf's to the C drive and that did not help. There are some pdf files on my D drive that will open. So I know that Reader DC is installed correctly. It appears that my older pdf files will not open in Firefox either. But other pdf files will. Something is wrong with Adobe Reader DC in its inability to read some but not other pdf files. Is Adobe reading this forum ?
I have the same issue. Error 109 pdf files downloaded from mail client does not open. Tried Deleting Acrobat DC Reader, used acro removal tool, Reinstalled Acrobat 11. Finally downloaded Foxit and it could open all files. Being an old user for Acrobat I want this software to work however it seems the company is going downhill.
The same files I downloaded in my collegues laptop it opens there. I copy and bring in USB and viola it does not open on my laptop.
I use windows 10. Note even Edge does not open while Chrome can but if one saves as and opens again the same issue.
Perish or improve. If FOXIT can open and save why cant you.
I was intermittently having problems opening PDF files and getting the following error message (Windows Application Error 0xc0000022) after the last major Windows 10 update to level 1709. Tried falling back to the previous level without success. Also was having problems with slow system and slow internet access using my Firefox browser. Using Task manager found that system performance was in the tank with disk utilization intermittently saturated at or near 100% for long periods.
Finally resolved the issue using Microsoft Utilities built into Window 10. Apparently I had some "System Driver" database corruption that was corrected when the Drivers were reloaded. To run the troubleshooter and reload the corrupted Driver(s) and other issues, do the following:
Start>Settings>Update & Security>Troubleshoot>Hardware and Devices>Run the troubleshooter>Apply this fix
This process fixed both of my PDF and system performance issues.
Ok, So we experienced exactly the same problem (Spinning Icon and No reader opening)
Renaming the file:
"C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe" into anything actually solves the issue.
I renamed it to AcroRD321.exe for example
When choosing the default program to open PDF with, browse to the new .exe and it keeps working fine.
I have windows 8 operating system. I have the similar issues as others. I am not able to open the reader nor the file. I tried closing all the adobe processes from task manager still no change. When I click on the reader or the document nothing happen.
I tried uninstalling and then reinstalling. It worked the first time after restarting the computer and then stopped working again.
Any suggestions or solutions would be greatly appreciated.
Thanks for taking the time out to read this.
I am getting this error message when trying to open in outlook.
Please wait... If this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of document. You can upgrade to the latest version of Adobe Reader for Windows®, Mac, or Linux® by visiting http://www.adobe.com/go/reader_download. For more assistance with Adobe Reader visit http://www.adobe.com/go/acrreader.
I tried deleting adobe from task manager that did not help. It did say 32 bit in task manager and I have 64 bit. I went to adobe and it automatically installed so I do not know why it said 32 bit in task manager.
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Sorry for the delayed response and inconvenience caused. Are you not able to view PDF file in Outlook or on a web browser or in Adobe Reader?
Are you getting the error message mentioned in the following Adobe article: PDF won’t display. Please wait … If yes, please try the suggestions mentioned in the article.
By default, this integration of PDF preview is automatically enabled within Microsoft Outlook when Acrobat is installed. Make sure that the PDF preview is enabled.
Are you using freeware Adobe Acrobat Reader or the paid version Adobe Acrobat Pro/Standard? What is the dot version of Acrobat/Reader installed? To identify refer to Identify the product and its version for Acrobat and Reader DC
What is the version of the operating system installed?
Have you tried opening the PDF file directly into Adobe Reader/Acrobat? Is it specific to one PDF or with all the PDF files?
Let us know how it goes and share your observation.
I had the same issue for a few months now - could not open any .pdf file at all, only in the browser. It was enough for me until now, but I needed to put my signature so I had to find out a way. Renaming the file surprisingly helped! Thanks for the suggestion!
I am also having this issue. Earlier this year I installed Windows 10 on my laptop and all my PDF files saved prior to the install cannot be opened. I get the following message
Adobe Acrobat Reader could not open the file because it is either not a supported file type of file has been damaged.
I have tried the above suggestions, when I go to Edit Menu my Security Proprieties not highlighted and not accessible. Any other suggestions?