2 Replies Latest reply on Sep 16, 2015 4:49 PM by Brett N

    When ever I exit Lightroom 5.7.1 I get this message in the form of a dump file.

    peterb51600543

      Dump Summary

      ------------

      Dump File: WER4B18.tmp.hdmp : C:\Users\peter\Desktop\WER4B18.tmp.hdmp

      Last Write Time: 9/15/2015 4:26:36 PM

      Process Name: lightroom.exe : C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\lightroom.exe

      Process Architecture: x64

      Exception Code: 0xC0000005

      Exception Information: The thread tried to read from or write to a virtual address for which it does not have the appropriate access.

      Heap Information: Present

       

       

      System Information

      ------------------

      OS Version: 6.1.7601

      CLR Version(s):

       

       

      Modules

      -------

      Module Name Module Path Module Version

      ----------- ----------- --------------

      lightroom.exe C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\lightroom.exe 5.7.1.10

      ntdll.dll C:\Windows\System32\ntdll.dll 6.1.7601.18939

      kernel32.dll C:\Windows\System32\kernel32.dll 6.1.7601.18939

      KERNELBASE.dll C:\Windows\System32\KERNELBASE.dll 6.1.7601.18939

      amtlib.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\amtlib.dll 8.0.0.45

      IPHLPAPI.DLL C:\Windows\System32\IPHLPAPI.DLL 6.1.7601.17514

      msvcrt.dll C:\Windows\System32\msvcrt.dll 7.0.7601.17744

      nsi.dll C:\Windows\System32\nsi.dll 6.1.7600.16385

      winnsi.dll C:\Windows\System32\winnsi.dll 6.1.7600.16385

      rpcrt4.dll C:\Windows\System32\rpcrt4.dll 6.1.7601.18939

      winhttp.dll C:\Windows\System32\winhttp.dll 6.1.7601.17514

      webio.dll C:\Windows\System32\webio.dll 6.1.7601.17725

      setupapi.dll C:\Windows\System32\setupapi.dll 6.1.7601.17514

      cfgmgr32.dll C:\Windows\System32\cfgmgr32.dll 6.1.7601.17514

      advapi32.dll C:\Windows\System32\advapi32.dll 6.1.7601.18939

      sechost.dll C:\Windows\System32\sechost.dll 6.1.7601.18869

      gdi32.dll C:\Windows\System32\gdi32.dll 6.1.7601.18898

      user32.dll C:\Windows\System32\user32.dll 6.1.7601.17514

      lpk.dll C:\Windows\System32\lpk.dll 6.1.7601.18985

      usp10.dll C:\Windows\System32\usp10.dll 1.626.7601.18454

      oleaut32.dll C:\Windows\System32\oleaut32.dll 6.1.7601.18679

      ole32.dll C:\Windows\System32\ole32.dll 6.1.7601.18915

      devobj.dll C:\Windows\System32\devobj.dll 6.1.7600.16385

      shlwapi.dll C:\Windows\System32\shlwapi.dll 6.1.7601.17514

      shell32.dll C:\Windows\System32\shell32.dll 6.1.7601.18918

      ui.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\ui.dll 5.7.1.10

      substrate.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\substrate.dll 5.7.1.10

      AgKernel.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\AgKernel.dll 0.0.0.0

      wininet.dll C:\Windows\System32\wininet.dll 11.0.9600.18015

      api-ms-win-downlevel-user32-l1-1-0.dll C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll 6.2.9200.16492

      api-ms-win-downlevel-shlwapi-l1-1-0.dll C:\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll 6.2.9200.16492

      api-ms-win-downlevel-version-l1-1-0.dll C:\Windows\System32\api-ms-win-downlevel-version-l1-1-0.dll 6.2.9200.16492

      version.dll C:\Windows\System32\version.dll 6.1.7600.16385

      api-ms-win-downlevel-normaliz-l1-1-0.dll C:\Windows\System32\api-ms-win-downlevel-normaliz-l1-1-0.dll 6.2.9200.16492

      normaliz.dll C:\Windows\System32\normaliz.dll 6.1.7600.16385

      iertutil.dll C:\Windows\System32\iertutil.dll 11.0.9600.18015

      api-ms-win-downlevel-advapi32-l1-1-0.dll C:\Windows\System32\api-ms-win-downlevel-advapi32-l1-1-0.dll 6.2.9200.16492

      userenv.dll C:\Windows\System32\userenv.dll 6.1.7601.17514

      profapi.dll C:\Windows\System32\profapi.dll 6.1.7600.16385

      ws2_32.dll C:\Windows\System32\ws2_32.dll 6.1.7601.17514

      msvcr100.dll C:\Windows\System32\msvcr100.dll 10.0.40219.325

      msvcp100.dll C:\Windows\System32\msvcp100.dll 10.0.40219.325

      authz.dll C:\Windows\System32\authz.dll 6.1.7600.16385

      wichitafoundation.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\wichitafoundation.dll 5.7.1.10

      crypt32.dll C:\Windows\System32\crypt32.dll 6.1.7601.18839

      msasn1.dll C:\Windows\System32\msasn1.dll 6.1.7601.17514

      libeay32.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\libeay32.dll 1.0.1.7

      mfc100u.dll C:\Windows\System32\mfc100u.dll 10.0.40219.325

      comctl32.dll C:\Windows\winsxs\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837 _none_fa3b1e3d17594757\comctl32.dll 6.10.7601.18837

      msimg32.dll C:\Windows\System32\msimg32.dll 6.1.7600.16385

      GdiPlus.dll C:\Windows\winsxs\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18946_none_2b 27281071eac12c\GdiPlus.dll 6.1.7601.18946

      secur32.dll C:\Windows\System32\secur32.dll 6.1.7601.18939

      sspicli.dll C:\Windows\System32\sspicli.dll 6.1.7601.18939

      comdlg32.dll C:\Windows\System32\comdlg32.dll 6.1.7601.17514

      urlmon.dll C:\Windows\System32\urlmon.dll 11.0.9600.18015

      api-ms-win-downlevel-ole32-l1-1-0.dll C:\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll 6.2.9200.16492

      imm32.dll C:\Windows\System32\imm32.dll 6.1.7600.16385

      msctf.dll C:\Windows\System32\msctf.dll 6.1.7601.18731

      uxtheme.dll C:\Windows\System32\uxtheme.dll 6.1.7600.16385

      dwmapi.dll C:\Windows\System32\dwmapi.dll 6.1.7601.18917

      MFC100ENU.DLL C:\Windows\System32\MFC100ENU.DLL 10.0.40219.325

      CRYPTBASE.dll C:\Windows\System32\CRYPTBASE.dll 6.1.7601.18939

      clbcatq.dll C:\Windows\System32\clbcatq.dll 2001.12.8530.16385

      propsys.dll C:\Windows\System32\propsys.dll 7.0.7601.17514

      ntmarta.dll C:\Windows\System32\ntmarta.dll 6.1.7600.16385

      Wldap32.dll C:\Windows\System32\Wldap32.dll 6.1.7601.17514

      linkinfo.dll C:\Windows\System32\linkinfo.dll 6.1.7600.16385

      xml_toolkit.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\xml_toolkit.dll 5.7.1.10

      WindowsCodecs.dll C:\Windows\System32\WindowsCodecs.dll 6.2.9200.17251

      cryptsp.dll C:\Windows\System32\cryptsp.dll 6.1.7601.18741

      CameraRaw.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\CameraRaw.dll 5.7.1.10

      mscms.dll C:\Windows\System32\mscms.dll 6.1.7601.17514

      rsaenh.dll C:\Windows\System32\rsaenh.dll 6.1.7600.16385

      RpcRtRemote.dll C:\Windows\System32\RpcRtRemote.dll 6.1.7601.17514

      mssprxy.dll C:\Windows\System32\mssprxy.dll 7.0.7600.16385

      video_toolkit.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\video_toolkit.dll 5.7.1.10

      psapi.dll C:\Windows\System32\psapi.dll 6.1.7600.16385

      catalog_converters.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\catalog_converters.dll 5.7.1.10

      Import.lrmodule C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\Import.lrmodule 5.7.1.10

      WFCore.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\WFCore.dll 0.0.0.0

      WFSQLite.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\WFSQLite.dll 0.0.0.0

      WFWeb.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\WFWeb.dll 0.0.0.0

      WFOzClient.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\WFOzClient.dll 0.0.0.0

      LightroomModels.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\LightroomModels.dll 0.0.0.0

      bridgetalk.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\bridgetalk.dll 5.7.1.10

      icm32.dll C:\Windows\System32\icm32.dll 6.1.7600.16385

      MediaCoreIF.DLL C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\MediaCoreIF.DLL 7.0.0.0

      opengl32.dll C:\Windows\System32\opengl32.dll 6.1.7600.16385

      glu32.dll C:\Windows\System32\glu32.dll 6.1.7600.16385

      ddraw.dll C:\Windows\System32\ddraw.dll 6.1.7600.16385

      dciman32.dll C:\Windows\System32\dciman32.dll 6.1.7601.18985

      boost_date_time.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\boost_date_time.dll 7.0.0.0

      boost_threads.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\boost_threads.dll 7.0.0.0

      dvacore.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\dvacore.dll 7.0.0.0

      dbghelp.dll C:\Windows\System32\dbghelp.dll 6.1.7601.17514

      mpr.dll C:\Windows\System32\mpr.dll 6.1.7600.16385

      dvamediatypes.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\dvamediatypes.dll 7.0.0.0

      boost_system.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\boost_system.dll 7.0.0.0

      dvatransport.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\dvatransport.dll 7.0.0.0

      mswsock.dll C:\Windows\System32\mswsock.dll 6.1.7601.18254

      dvamarshal.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\dvamarshal.dll 7.0.0.0

      dynamiclink.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\dynamiclink.dll 7.0.0.0

      dvaaudiodevice.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\dvaaudiodevice.dll 7.0.0.0

      winmm.dll C:\Windows\System32\winmm.dll 6.1.7600.16385

      dvaunittesting.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\dvaunittesting.dll 7.0.0.0

      dvaplayer.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\dvaplayer.dll 7.0.0.0

      d3d11.dll C:\Windows\System32\d3d11.dll 6.2.9200.16570

      dxgi.dll C:\Windows\System32\dxgi.dll 6.2.9200.16492

      api-ms-win-downlevel-advapi32-l2-1-0.dll C:\Windows\System32\api-ms-win-downlevel-advapi32-l2-1-0.dll 6.2.9200.16492

      wship6.dll C:\Windows\System32\wship6.dll 6.1.7600.16385

      api-ms-win-downlevel-shlwapi-l2-1-0.dll C:\Windows\System32\api-ms-win-downlevel-shlwapi-l2-1-0.dll 6.2.9200.16492

      dnsapi.dll C:\Windows\System32\dnsapi.dll 6.1.7601.17570

      netprofm.dll C:\Windows\System32\netprofm.dll 6.1.7600.16385

      nlaapi.dll C:\Windows\System32\nlaapi.dll 6.1.7601.17964

      WSHTCPIP.DLL C:\Windows\System32\WSHTCPIP.DLL 6.1.7600.16385

      dhcpcsvc6.DLL C:\Windows\System32\dhcpcsvc6.DLL 6.1.7601.17970

      WLIDNSP.DLL C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL 7.250.4232.0

      npmproxy.dll C:\Windows\System32\npmproxy.dll 6.1.7600.16385

      rasadhlp.dll C:\Windows\System32\rasadhlp.dll 6.1.7600.16385

      dhcpcsvc.dll C:\Windows\System32\dhcpcsvc.dll 6.1.7600.16385

      Help.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\Help.dll 5.7.1.10

      Headlights.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\Headlights.dll 5.7.1.10

      DiscBurning.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\DiscBurning.dll 5.7.1.10

      Email.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\Email.dll 5.7.1.10

      ftp_client.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\ftp_client.dll 5.7.1.10

      FWPUCLNT.DLL C:\Windows\System32\FWPUCLNT.DLL 6.1.7601.18283

      msxml6.dll C:\Windows\System32\msxml6.dll 6.30.7601.18980

      bcrypt.dll C:\Windows\System32\bcrypt.dll 6.1.7600.16385

      rtscom.dll C:\Program Files\Common Files\Microsoft Shared\ink\rtscom.dll 6.1.7601.18951

      InkObj.dll C:\Program Files\Common Files\Microsoft Shared\ink\InkObj.dll 6.1.7601.18951

      atl.dll C:\Windows\System32\atl.dll 3.5.2284.0

      tpcps.dll C:\Program Files\Common Files\Microsoft Shared\ink\tpcps.dll 6.1.7601.17514

      apphelp.dll C:\Windows\System32\apphelp.dll 6.1.7601.18777