3 Replies Latest reply on Sep 17, 2015 11:23 AM by R Neil Haugen

    Lr crashing every time near open

    R Neil Haugen Adobe Community Professional & MVP

      Win7-Pro

      i7-4770K @3.5 GHz

      32Gb RAM

      nVidia GTX 970-4gb DR: 355.82

       

      System on RAID-SSD

      Cache drive ... SSD

      5 other internal SATA drives

       

      Running Lr 6.1.1.10 (latest download from CC desktop)

       

      I've yet to successfully run Lr 6.x ... I've used Lr since Lr 1.0, literally. Never had issues. I've also been using the Adobe DVA's heavily for the last couple years (digital video apps, Premiere Pro, SpeedGrade, AE, etc) and those vastly more difficult & complex programs have crashed my computer a number of times, so I'm rather experienced both at the troubleshooting AND walking others through this (note my forum point total, please? No noob here ... )

       

      On initial download on this machine, Lr 6.x ran for about five minutes past upgrading the catalog. Then suddenly crashed, completely locking up my computer and requiring a hard re-boot of the machine. Subsequently, it would crash within 20 seconds of opening the program. All crashes are total lockups of the computer requiring a hard re-boot.

       

      So ... ran Adobe's CC Cleaner app to obliterate al Lr6.x stuff, re-booted the computer, signed out of Desktop app & back in, told the app to install Lr ... it downloaded a fresh copy, rinse & repeat of previous session.

       

      Rinse & repeat, starting Lr with a new catalog. Worked with one test folder of images for about five minutes, crash ... rinse & repeat.

       

      Came to this forum, saw the notes to disable graphics. AFTER CC-cleaning Lr out and re-installing, could disable graphics. Closed program, started it back up ... worked about 5 minutes in a brand-new folder of test images (Nikon D3 files... ) ... bang.

       

      Tried again ... CC cleaning, checking manually through all Adobe's typical hidey-holes of User's and such ... nothing Lr related left. Re-installed, again unchecked graphics option ... closed & re-opened. 30 seconds to crash.

       

      Any ideas? And DON'T suggest disabling the graphics within Lr ... already tried that ... sheesh ...

       

      Neil

        • 1. Re: Lr crashing every time near open
          Tanuj Sandal Adobe Employee

          Hi,

           

          Could you please provide the Crash Report for Lightroom from the Event Viewer.

           

          Regards,

          Tanuj

          • 2. Re: Lr crashing every time near open
            R Neil Haugen Adobe Community Professional & MVP

            Would this help?

             

            - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

             

             

            - <System>

             

             

            <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

             

             

            <EventID>41</EventID>

             

             

            <Version>2</Version>

             

             

            <Level>1</Level>

             

             

            <Task>63</Task>

             

             

            <Opcode>0</Opcode>

             

             

            <Keywords>0x8000000000000002</Keywords>

             

             

            <TimeCreated SystemTime="2015-09-16T22:07:56.752865400Z" />

             

             

            <EventRecordID>444085</EventRecordID>

             

             

            <Correlation />

             

             

            <Execution ProcessID="4" ThreadID="8" />

             

             

            <Channel>System</Channel>

             

             

            <Computer>Neil-Work-PC</Computer>

             

             

            <Security UserID="S-1-5-18" />

             

            </System>

             

            - <EventData>

             

             

            <Data Name="BugcheckCode">0</Data>

             

             

            <Data Name="BugcheckParameter1">0x0</Data>

             

             

            <Data Name="BugcheckParameter2">0x0</Data>

             

             

            <Data Name="BugcheckParameter3">0x0</Data>

             

             

            <Data Name="BugcheckParameter4">0x0</Data>

             

             

            <Data Name="SleepInProgress">false</Data>

             

             

            <Data Name="PowerButtonTimestamp">0</Data>

             

            </EventData>

            </Event>

            O this ...

             

            - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

             

             

            - <System>

             

             

            <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />

             

             

            <EventID Qualifiers="16384">7036</EventID>

             

             

            <Version>0</Version>

             

             

            <Level>4</Level>

             

             

            <Task>0</Task>

             

             

            <Opcode>0</Opcode>

             

             

            <Keywords>0x8080000000000000</Keywords>

             

             

            <TimeCreated SystemTime="2015-09-16T22:10:31.031702500Z" />

             

             

            <EventRecordID>444207</EventRecordID>

             

             

            <Correlation />

             

             

            <Execution ProcessID="720" ThreadID="812" />

             

             

            <Channel>System</Channel>

             

             

            <Computer>Neil-Work-PC</Computer>

             

             

            <Security />

             

            </System>

             

            - <EventData>

             

             

            <Data Name="param1">Windows Error Reporting Service</Data>

             

             

            <Data Name="param2">stopped</Data>

             

             

            <Binary>5700650072005300760063002F0031000000</Binary>

             

            </EventData>

            </Event>



            I do admit being puzzled by the Admin services event viewer panels. Ah well ...


            Neil

            • 3. Re: Lr crashing every time near open
              R Neil Haugen Adobe Community Professional & MVP

              I would add ... this isn't a Blue Screen style crash ... it's a computer lock-up. Screen frozen on Lr ... keyboard no longer functions, Wacom pen-tab light goes out after touching pen to pad and doesn't come back on ... completely locked/frozen. Ctrl-Alt-Delete doesn't work as the keyboard is frozen also. So I wouldn't be surprised if there's not a "proper" event log on this as the only way to un-freeze things is a hard reboot via the main computer on/reboot switch. It will sit for three hours without doing anything at all ... a very hard freeze.

               

              Neil