4 Replies Latest reply on Sep 16, 2015 10:46 PM by sarahleewelch

    I'm not able to import RAW files into my LR, HELP!! Thanks!! :)


      For the wedding I am working on I hired a 2nd shooter and it is her RAW files that I am not able to upload. (previously I had another 2nd shooter and had no issues uploading her RAW files and I shoot in JPG so don't deal with RAW too much) I'm not sure what the issue is but I am getting this error when importing:


      "The files are from a camera that is not recognized by the RAW format support in Lightroom. (247)" And then it doesn't import those images.


      I need to solve the RAW import issue ASAP and thinking about upgrading (this may even be the issue??), is creative cloud my only option? Is it no longer possible to just purchase a licensed copy? Thanks so much!!!