I apologise for the frustrating experience you had.
Please let us know your actually issue or if you have had any interaction with Adobe support and we shall help you with the best guidance.
I had a chat with Adobe support 17, 2015 1:13:19 AM PST with . The only thing she could do for me, was the cancellation of the . I confirmed this, but it wasn't what I had intended. I intended to INTERRUPT the subscription. I have often to do something else and don't use the program every month.
The basic problem is, that Adobes new billing policy of the CLOUD is neither fair nor intelligent:
Fair: Whether I am logged in or off, I have to pay for the time of the calender - and not for the time of use. If I am logged off it doesn't change anything according to the cost for me. But logged off there is no use and so there is no cost for Adobe. So, for what have I to pay? Have I to pay for the fact, that I didn't cancel instead of logging off and next month renew subscription and next month cancel it again ... is this, what Adobe wants me to do? Install, uninstall, re install...?
Intelligent: there is truly a result of logging off: I may log in with another computer.
But this opens the possibility for a somewhat different use. I may share the account of the with - let's say : 10 - other users, who too don't need it all the time. We all stay logged off in general and make some kind of list, how we share the log in time each month. In this case Adobe has 10 users and one monthly .. cheap use indeed.
Adobe should allow the interruption of a subscription for a certain time by the user. If they do it monthly it would solve both problems.
Rolf I am getting your issue addressed.
Signing out of Creative Cloud does not cancel or suspend a membership, but rather frees up an activation for another computer.
If you have a monthly membership for a plan such as the single app plan or the complete/all app plan (different from an annual plan that is charged monthly),then you can cancel the plan if you don't plan to use it for a month or longer, and then subscribe again for a month or longer when you need it. You can do this with the monthly plan, but not the annual plan since that has a year long commitment.
I am not completely sure, if you where able to read and understand, what I wrote to Sheena Kaul. Perhaps try again.