Hi Steve - this is Sarah from Behance. The right way to get support is on our official channel, here: help.behance.com. Or, write in directly at http://on.be.net/GetHelp
I took a look, and it seems that you have 2 tickets open with our agents, and that there is a back and forth going on between you two, so you have reached the right people!
They'll be able to help you out, thanks.