2 Replies Latest reply on Sep 17, 2015 10:46 AM by FrustratedByAdobe

    Lightroom 6 (non CC) will not open

    FrustratedByAdobe

      After working for several weeks Lightroom 6 (non cloud version) will not open. All I repeatedly get is "Lightroom unexpectedly quit" box with pages of technical stuff that I would paste here but the box will not let me copy and paste it (thats extremely well designed). I have reset all preferences, been to the wholly useless "Adobe Customer Care", used Disk utilities and Disc Warrior to do all file repairs etc all to no avail. I am on a recent Macbook Pro Retina using system 10.10.5.

      All help will be appreciated.

        • 1. Re: Lightroom 6 (non CC) will not open
          sarsaxen Adobe Employee (Admin)

          Hi FrustratedByAdobe,

           

          Would you please give Read and Write permission to the following location:

           

          1. Adobe folder under User Library :

           

          • Go to your Finder> click on Go > Click on Go to folder > type ~library> Click on Application Support>Select Adobe folder
          • Ctrl click on it and select get info.
          • Go to Sharing and permission
          • Click on the lock and add Administrator and your Id with full read and write permission
          • And then click the gear sign to apply changes to all items inside it.

          Mac OS X Permissions and Privileges

          permsiion.png

           

           

          2. Adobe folder under System Library:

           

          • Go to your Finder> Click on Go> Click on Go to folder> type /library.
          • Follow the same steps as mentioned above

           

          3. Adobe Lightroom

           

          • Give permission to Lightroom application itself under Application folder by following the steps mentioned at point 1.

           

          Then try launching Lightroom.

           

          Please let us know if it helps.

           

          ~Sarika

          • 2. Re: Lightroom 6 (non CC) will not open
            FrustratedByAdobe Level 1

            Thanks,Before I got your email I went to Adobe and re downloaded Lightroom and reinstalled it. It now seems to be working fairly well. Eric Weinerericweinerphotography.com

            A Museum Of My Ownamuseumofmyown.comeweiner98@yahoo.com