3 Replies Latest reply on Apr 13, 2016 2:37 PM by Brad Lawryk

    Bought AI/EPS image that I'm unable to open...help!

    dc95641464

      I bought an AI/EPS image earlier (86337689). However, I was not given an option on the file type to download - AI or EPS; it automatically downloaded the AI format. My Apple Preview has opened AI files before, but this one won't open - "The file “AdobeStock_86337689.ai” could not be opened. It may be damaged or use a file format that Preview doesn’t recognize." Adobe Acrobat can't open it either - "Adobe Acrobat could not open 'AdobeStock_86337689.ai' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded). To create an Adobe PDF document, go to the source application. Then choose Save as Adobe PDF from the PDF dropdown in the Print dialog."

      (1) How can I download the EPS version of this image that Adobe Stock indicated as an available file type? (2) Any other ideas on how I can view the image? I don't need to edit it. I just need it in EPS format so I can use it.

      Thank you in advance for your help!!