6 Replies Latest reply on Oct 7, 2015 8:46 AM by thesquareman

    InDesign CS6 Crashes On Startup on Windows 7


      I have CS6 installed on a Dell Latitude E6430 laptop, running Windows 7.  Everything was working really well for a year and a half, and now ID crashes when I launch it.  I've re-installed the application and restarted the machine, too.  No change.


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      Problem Details:


      Problem signature:

        Problem Event Name: APPCRASH

        Application Name: InDesign.exe

        Application Version:

        Application Timestamp: 4f72c3ee

        Fault Module Name: PACKAGE AND PREFLIGHT.APLN

        Fault Module Version:

        Fault Module Timestamp: 4f72ca36

        Exception Code: c0000005

        Exception Offset: 000a8740

        OS Version: 6.1.7601.

        Locale ID: 1033

        Additional Information 1: 0a9e

        Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

        Additional Information 3: 0a9e

        Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


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      Nothing changed to the OS or the application - I can't run updates here at work as we're protected by by a very strict firewall. 


      Comments? Suggestions?  I'm stuck here.


      All of the other CS6 applications run without any trouble.