2 Replies Latest reply on Sep 18, 2015 6:33 AM by amy good

    Why am I receiving errors when trying to save a preview to a library or desktop?

    amy good

      The feature was working fine when I first started using the site, but after an hour or so, I can't save a preview for any image.

      If I click to save a preview from the image thumbnail, I get this error:  GENERIC::There was an error processing your request.

      If I click on the image and then try to save the preview, I get this error:  Licenses for this image are no longer available.

       

      I have logged out, closed & reopened browser, and logged back in and I'm still getting the same errors for every image I try.