3 Replies Latest reply on Sep 23, 2015 11:24 PM by eswar6771017

    Fano

    joelr63959346

      I can not watch live streaming on internet, it says my flash player is out of date, so I must update it. when I update with the existing version (version 18) from the internet, it downloads the update but it is impossible to install it on computer (it is written installing failed). what should I do??

        • 1. Re: Fano
          Brad Lawryk Adobe Community Professional & MVP

          Moved to Installing Flash Player forum from Stock forum for further support.

          • 3. Re: Fano
            eswar6771017 Adobe Employee

            Hi joelr63959346,

             

            Can you please provide the following log files for further investigation:

             

            For Macintosh,

            1. Go to the ~/Library/Logs directory (this is the User's Library directory, not the system, /Library directory). 
            2. Create an empty text file named ADM.trace
              1. The file extension itself is .trace, not .txt or anything else.
            3. Run the online installer again until it stops
            4. Locate the Adobe_ADM.log and Adobe_GDE.log files in the ~/Library/Logs/Adobe_ADMLogs directory
            5. Upload both Adobe_ADM.log and Adobe_GDE.log files using the instructions How to share a document

             

            For Windows,

            1. Create an empty text file named ADM.trace inside your %temp% directory.  The file extension itself is .trace, not .txt or anything else.
              • Vista and above: C:\Users\<YourUserID>\AppData\Local\Temp\
            2. To create the empty text file, navigate to the %temp% directory, right-click in an empty area and select New > Text Document
            3. Rename the new file to ADM.trace

               3.  Run the online installer again until the error is returned.  

                4. Two files, Adobe_ADM.log and Adobe_GDE.log will be generated.  The files are located at the following location:

              • Vista and above: C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs
              • Upload the files using the How to share a document instruction

             

             

            Post the following information in your reply:

            • URL to the uploaded log file

             

            Thanks,

            Eswar.