1 Reply Latest reply on Sep 18, 2015 5:15 AM by Steve Grisetti

    HELP [output file has sound but no video]

    jeanett diana9879734

      I have made a mediumlong film in premiere elements 13. Ive saved my video - to play on af computer. But when I play it in media player - i can only hear the sound and I cannot see the pictures ???? Ive tried to save in different ways . but nothing works. Can anybody help me ??

       

      [Title edited for clarity... Mod]

        • 1. Re: HELP HELP.
          Steve Grisetti Adobe Community Professional

          Windows Media Player is limited in the types of audio and video files it can play.

           

          You don't say what format you saved your file as or what media player you're using -- but the excellent, free VLC Media Player would be a much better indicator of how well the video exported. Quicktime Player would also be a good solution, but VLC is the go-to player for virtually everyone I know.