1 Reply Latest reply on Sep 18, 2015 2:27 PM by Bani Verma

    I need to change my membership plan, but I cannot access my plan information on the website

    Anna_K_Hewett

      I currently have a month-to-month membership that I am paying full price for. I just became a student at FIT and would like to change my plan to a student membership. However, when I sign in and click into Plans & Products, there is no plan information displayed. Looks as if I don't have an account, but I know I've been getting charged every month, so I must have a plan! Without a link to the plan on my profile, I can't click through to change anything . . . what might be the trouble here?