4 Replies Latest reply on Sep 24, 2015 2:18 PM by rasterdan

    My embedded .flv video is fuzzy in WebHelp

    rasterdan

      I embedded a video (.flv) into a webhelp project and while it plays online, the video is not as sharp as the original. It doesn't matter if I play the webhelp online or local.  I don't see any controls to set video quality.  If I play the video in VLC, I can make it full screen and the video is razor sharp.

      Ideas?

        • 1. Re: My embedded .flv video is fuzzy in WebHelp
          Willam van Weelden Adobe Community Professional & MVP

          How did you embed the flv? I expect that the video is streched in RoboHelp to the dimensions set. That would explain the fuzzyness.

           

          For a Flash movie, you also need to set the controls in Flash. I don't believe FLV supports this out of the box.

          • 2. Re: My embedded .flv video is fuzzy in WebHelp
            rasterdan Level 1

            No, I dropped it in and it has a flag set to keep aspect ratio.  No matter how big or small, the aspect ratio never changes. 

             

            I noticed that in Robo 2015 that there are controls on video quality, I am starting to suspect that it is a known issue.  I attempted dropping it in at various sizes including the actual output size created.  It is not super horrible, the text is a bit fuzzy, esp compared to any video player on the PC. 

             

            Try dropping a video into a project using the Insert/Multimedia function.  Then play it back in preview and then look at it in another player other than Robo.  See what you think.

             

            dv

            • 3. Re: My embedded .flv video is fuzzy in WebHelp
              Willam van Weelden Adobe Community Professional & MVP

              Stretching is not so much about the aspect ratio but more about making the video appear larger than the original size. In that case the system will try to fill the gaps, creating a fuzzy video.

               

              Prior to RH2015, embedding a video works best if you set the HTML yourself. That way you'll have the least surprises. I don't have any FLV's so I'm afraid I can't test it myself.

              • 4. Re: My embedded .flv video is fuzzy in WebHelp
                rasterdan Level 1

                My onscreen size was smaller than actual size.  I did try to size the video at the correct size using the SIZE button when inserting the multimedia.  This did not work.  I had to highlight the video, go to HTML, alter the actual size of the video, and then it worked.  Thanks for the help!

                dv