0 Replies Latest reply on Sep 19, 2015 4:17 AM by foj

    stuck on the pre-loader with certain browsers including firefox

    foj Level 1

      Does anyone have the solution as to why Edge Animate gets stuck on the pre-loader in certain browsers? I am seeing it in Firefox 40.0.3 on Win 7 and Win 10 and I have had reports of it happening on Safari OSX (one being Safari v6.0.3, is that really old, on OSX (mac book air)).


      I have tried,

      - polite/immediate settings.

      - publish preload DOM as separate file.

      - and added this code before the </body> tag,

      <script type="text/javascript">

      AdobeEdge.bootstrapCallback(function(compId) {

      comp = AdobeEdge.getComposition(compId).getStage();

      AdobeEdge.Symbol.bindElementAction(compId, 'stage', 'document', 'compositionReady', function(sym, e) {






      I appreciate there are a couple of other proposed-solutions floating around, but they sound complex to a non-coder and their efficacy remains unclear from feedback on the threads. Thank you.


      EA 2015.