6 Replies Latest reply on Sep 20, 2015 4:17 AM by rpandita

    Today Lightroom refuses to start, renamed the two folders and now error:16 !

    saks38

      Hi,

       

      I tried to launch lightroom today without any succes.

      After searching for some answer on adobe help I renamed the two folders as described in this article : Lightroom doesn't launch or closes automatically after splash screen

       

      The I tried again the launch of my lightroom and now I am getting following error : 16 and the message say's please contact Adobe support.

      It is Sunday and I am trying to have an answer here as Adobe support is closed on WE...

       

      Maybe somebody can tell me how I could reinstall the cloud software as I couldn't download the file, Creative cloud app opens and nothing...after clicking on the download link.

       

      Thanks in advance for your help and advise,

       

      PS sorry for my English, it is not my mother language.

      WBR

      Stéphane