1 Reply Latest reply on Sep 20, 2015 9:13 AM by A.T. Romano

    keep getting upgrade for 13 to 13.1

    jamesf48423909

      when I try to start photo shop premier elements 13 it tries to update 13.1, just keep going in circles

        • 1. Re: keep getting upgrade for 13 to 13.1
          A.T. Romano Level 7

          jamesf

           

          What computer operating system?

           

          Can you say no to the updating? Do you ever get into the Premiere Elements 13 Expert or Quick workspace?

           

          There are two targets for control here...

          1. Help Menu/Updates and in its Preferences, removing the check mark next to Adobe Premiere Elements 13

          and

          2. Edit Menu/Preferences/Updates and removing the check mark for the automatic updating....then you are left with the

          option to be notified when update is available.

           

          If you can get into the Help Menu/Updates and its Preferences, that should take care of matter if you do not want the 13.1 Update.

          The following contains information about what is in it.

          ATR Premiere Elements Troubleshooting: PE 13: Adobe Releases Premiere Elements 13.1 Update

           

          If you cannot get into the Premiere Elements workspace to stop the update messages, then let us try this...it should work

          With Premiere Elements 13 installed but closed....go to

          Local Disk C

          Program Files (x86)

          Common Files

          Adobe

          OOBE

          PDApp

          core

          and in the core Folder, find and double click PDapp.exe to open the Adobe Application Manager (Updates)...click on Preferences in the Updates dialog and

          remove the check mark next to Adobe Premiere Elements 13. Close out of there and reopen the program/restart the computer if necessary. Did that work for you if nothing else did?

           

          ATR