conversion error message: We apologize for the inconvenience. We are working hard to make the service available. Please check back shortly.

[electronicb70300273]

I was converting documents without a problem and just recently (2 weeks ago) I started receiving the following message: We apologize for the inconvenience. We are working hard to make the service available. Please check back shortly. What's my problem? Is there a help line I can call?

[AadeshSingh]

Hi electronicb70300273,

Please make sure that you have installed latest Adobe Acrobat Reader DC Acrobat Reader DC Learn & Support to use the Adobe Export PDF service Acrobat Reader DC Learn & Support.

You can also try to use the service online at https://cloud.acrobat.com/exportpdf

Let me know if it works.

Regards,

Aadesh

[parkerb90672042]

Ok, We have the latest version of the software.  The address: https://cloud.acrobat.com/exportpdf yields the same error.  It doesn't look like the service is available anymore.

[susand10648248]

I am attempting to use the cloud service and receiving the same error message " We apologise for the inconvenience etc". What's the wait time on a resolution and is there an alternative I can use in the meantime?

[AadeshSingh]

Hi susand10648248,

Please contact our customer service team, follow this link Contact Customer Care, Sing In using your Adobe ID & click on "Still need help? Contact us" button to initiate a chat or a call.

Regards,

Aadesh