1 Reply Latest reply on Sep 21, 2015 6:20 PM by Megha Rawat

    can't type my username and password

    tturiano

      I can type everywhere else, but can't type my username and password into the Creative Cloud sign-in window. One observation...the Creative Cloud icon on the menu bar is grayed out.

       

      I read a few other posts about this. One said to update the Creative Cloud software, but did not say how to do it. The other said to delete a file called opm.db and provided a path. This file does not exist on my Mac (I can see hidden files.)

       

      So I'm stuck. Help would be appreciated.