I am trying to import photos my second shooter took in Lightroom 3. We both used Canon 5D mark II's, and she shot on my memory cards. However, my images imported, and hers gave me this error. "the files are from a camera which is not recognized by the raw format support in Lightroom." What do I do?
Have to tried to use any 3rd party application to import the images to the computer?
If not, please copy few images from the memory card to the computer manually and then try to import the images.
Please let us know if this helps.
Lightroom 3? That is really very old by now but should support 5D Mk II files. Perhaps she shot sRAW? I vaguely remember that older versions of Lightroom did not support sRAW files from Canons. Are you sure both cameras were mk II's and her's wasn't a Mk III?