5 Replies Latest reply on Sep 25, 2015 11:02 AM by A.T. Romano

    Download der Filmmenüs funktioniert nicht

    martin_a

      Hallo Forum,

       

      seit 3 Tagen habe ich elements premiere 13 und es ist seitdem nicht möglich eines der Filmmenüs herunter zu laden.

      Der Download ist derartig langsam (2KB/s) und bricht bei ca. 800KB vollständig ab.

      Habe es schon um alle möglichen Tageszeiten versucht, kein Erfolg.

      Mein Internetzugang ist nicht der schnellste (via Satellit) aber alles funktioniert (Internet, emails, etc.).

      Ist der Adobe Server permanent überlastet?

      Für eine Erklärung/Lösung wäre ich sehr dankbar.

       

      (bei Premiere 10 hatte ich beim aufrufen der Discmenüs die Fehlermeldung: schwerer Fehler...abbruch des Programmes obwohl die, bei dieser Version nicht erst geladen werden müssen)

        • 1. Re: Download der Filmmenüs funktioniert nicht
          A.T. Romano Level 7

          martin_a

           

          What is your computer operating system? Have you updated 13 to 13.1 yet using an opened project's Help Menu/Updates?

           

          What are you doing - Tools Menu/Movie Menu/ and, in the theme display area, selecting your theme, right clicking the blue band at the upper right of the theme thumbnail, and selecting

          Download Now

          or

          Download All

           

          ATR

          • 2. Re: Download der Filmmenüs funktioniert nicht
            martin_a Level 1

            Thank you for your answer,

             

            My operating system is OS X Yosemite 10.10.3.

            I have updated Premiere to 13.1

            But it does´t work. (only the download)

            I try to download the Movie Menu. (one a single menu with 6.1 MB)

            The download starts but very, very slowly (2 KB/s) and after a while it stops.

            All my other Internet Connections works, not fast but it´s ok.

             

            I´m living in France (Corsica) and my Internet-Connection is running by satellite cause there is no cable to my house.

             

            Thank you again

            Martin

            • 3. Re: Download der Filmmenüs funktioniert nicht
              A.T. Romano Level 7

              Martin

               

              Thanks for the reply.

               

              I suspect that your issue is that Satellite Internet. I came across the following Adobe Forums thread that discusses the Satellite Internet situation (not specially relating to those Premiere Elements themes).

              satellite internet

               

              The Download Now (for a single download) is good. Have you looked at the download at different times of the day and night?

               

              Is it possible for you to go to a public library with an Internet connect to download and install your Movie Menus?

               

              Please consider and then we will think about what next.

               

              Thank you.

               

              ATR

              • 4. Re: Download der Filmmenüs funktioniert nicht
                martin_a Level 1

                Hello ATR,

                 

                thanks a lot for reply!

                 

                …yes you are right, the Problem was the Satellite connexion.

                Now i take my Handy as an modem and it works very good.

                 

                But why does all the other things works with my satellite.

                I never have any problems with that connexion.

                 

                Martin

                Am 23.09.2015 um 15:56 schrieb A.T. Romano <forums_noreply@adobe.com>:

                 

                Download der Filmmenüs funktioniert nicht

                created by A.T. Romano <https://forums.adobe.com/people/A.T.+Romano> in Premiere Elements - View the full discussion <https://forums.adobe.com/message/7991580#7991580>

                Martin

                 

                 

                Thanks for the reply.

                 

                 

                I suspect that your issue is that Satellite Internet. I came across the following Adobe Forums thread that discusses the Satellite Internet situation (not specially relating to those Premiere Elements themes).

                 

                satellite interne <https://forums.adobe.com/thread/29638>

                The Download Now (for a single download) is good. Have you looked at the download at different times of the day and night?

                 

                 

                Is it possible for you to go to a public library with an Internet connect to download and install your Movie Menus?

                 

                 

                Please consider and then we will think about what next.

                 

                 

                Thank you.

                 

                 

                ATR

                 

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                • 5. Re: Download der Filmmenüs funktioniert nicht
                  A.T. Romano Level 7

                  Martin

                   

                  Thanks for the reply, and glad that you are working through the details to get your Content download.

                   

                  I am not sure of all the whys for those connections.

                   

                  A year ago I was forced into an Internet change. I had DSL, lowest speed for the price. It was all that I needed, but I did run into problems with downloads when it came to that Content download and downloads for tryouts. Since the Internet provider refused to support the older DLR connections, I got forced into Fiber Optics Internet. For the most part, I do not need Fiber Optics, but the experience has pointed to the consequences of the lower speed connections in matters like these.

                   

                  Once you get that Content download downloaded and installed, you might want to save copies of the Online Folder to disc so that you do not have to go through the Content download process again. Please refer to

                  ATR Premiere Elements Troubleshooting: PE11: No Content Disc - Content Downloads from Adobe

                   

                  I am coming from a Premiere Elements Windows background. Will you be able to interpret those Windows directions in the link to find the Online Folder and use it when needed?

                   

                  Best wishes

                   

                  ATR