11 Replies Latest reply on Sep 26, 2015 6:11 AM by Szalam

    AE CS6 11.0.4 crashes on startup without error

    raghunathr80228489

      Hi,

       

      I'm having a major issue with After Effects CS6 11.0.4 on my iMac running Yosemite 10.10.5. It was working until recently but when I tried today it just open to the screen that asks me to pick from recent project dialogue. When I click on a recent project close the window AE just crashes. I have tried the following but no luck:

       

      -Trash preferences

      - Uninstall/reinstall AE

      - Remove CUDA

      - Remove recently installed fonts

      - Permissions fix

       

      I have pasted the crash report. The only thing I haven't tried is to use the Cleaner tool to completely remove the CS6 master collection and reinstall the whole bundle. But wanted to get some feedback before trying that. Please help. This is really urgent.

       

      NOTE: The really weird thing is, I have an older MBP which is also running 10.10.5 and similar apps and runs AE 11.0.4 perfectly. Can't understand why it's crashing only on my iMac. Not sure how to find out what messed things up.

       

       

      CRASH REPORT: https://app.box.com/s/ch27kpunbj6a7h7jjvgquary72lhrneq

        • 1. Re: AE CS6 11.0.4 crashes on startup without error
          Szalam Adobe Community Professional & MVP

          When you did the uninstall/reinstall, did you use the CC Cleaner from Adobe in between those two steps? It's pretty important.

          • 2. Re: AE CS6 11.0.4 crashes on startup without error
            raghunathr80228489 Level 1

            Yes I just tried a full Master Collection uninstall and reinstall using the CC Cleaner and still no luck. This is so weird.

            • 3. Re: AE CS6 11.0.4 crashes on startup without error
              Vinay Dwivedi Adobe Employee

              Hi,

               

              Please try the steps listed in below blog as it seems there are some permission issues.

               

              fixing permissions problem that impedes start of Adobe applications | After Effects region of interest

               

              //Vinay

              • 4. Re: AE CS6 11.0.4 crashes on startup without error
                raghunathr80228489 Level 1

                Thanks for the quick reply. I just tried the permissions change on the entire prefs folder but AE is still crashing on startup. I there anything else I can try? No clue why this is happening. Is there anyone here who could analyse the crash report I've attached to identify the source of the crash?

                • 5. Re: AE CS6 11.0.4 crashes on startup without error
                  Szalam Adobe Community Professional & MVP

                  I can't access your crash logs due to restrictions on the network where I work. But, to make totally sure every single subfolder has fixed permissions, you could try deleting the prefs folder structure entirely (well, not delete - move so you can put it back if need be). That way, when it looks for the prefs folder structure and doesn't find it, it will create a new set.

                  • 6. Re: AE CS6 11.0.4 crashes on startup without error
                    raghunathr80228489 Level 1

                    Hey Szalam I tried your suggestion to move the entire adobe prefs folder out to the desktop so it forces AE to create a new one but still no luck. Starts up and crashes the moment I close the tips dialogue. Were you able to view my crash log?

                     

                    IMPORTANT: I just realised that Premiere Pro is also very unstable and crashes very often.

                    • 7. Re: AE CS6 11.0.4 crashes on startup without error
                      raghunathr80228489 Level 1

                      Pasting the crash report here:

                       

                      PART 1:

                       

                       

                      Process:               After Effects [1477]

                      Path:                  /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/MacOS/After Effects

                      Identifier:            com.adobe.AfterEffects

                      Version:               11.0.4 (11.0.4)

                      Code Type:             X86-64 (Native)

                      Parent Process:        ??? [1]

                      Responsible:           After Effects [1477]

                      User ID:               501



                      Date/Time:             2015-09-22 12:46:54.315 +0530

                      OS Version:            Mac OS X 10.10.5 (14F27)

                      Report Version:        11

                      Anonymous UUID:        879FDED7-46EE-517D-E515-134034DC7AD7





                      Time Awake Since Boot: 5800 seconds



                      Crashed Thread:        0  Dispatch queue: com.apple.main-thread



                      Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

                      Exception Codes:       KERN_INVALID_ADDRESS at 0x00000000ffffffff



                      VM Regions Near 0xffffffff:

                      -->

                          __TEXT                 0000000100000000-0000000100004000 [   16K] r-x/rwx SM=COW  /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/MacOS/After Effects



                      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

                      0   libstdc++.6.dylib             0x000000010913627d 0x109135000 + 4733

                      1   com.adobe.dynamiclink.framework 0x00000001058d668d dynamiclink::platformutils::GetPathToServer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::string, std::string, unsigned int) + 653

                      2   com.adobe.AfterEffectsLib.framework 0x0000000100802239 GetProjectOData() + 12489

                      3   com.adobe.AfterEffectsLib.framework 0x00000001007d3d00 CEffects::SuspendUIUpdates(bool) + 57224

                      4   com.adobe.AfterEffectsLib.framework 0x00000001004c91fa CDesktopPlus::IDesktopPlus(CBureaucrat*) + 1718

                      5   com.adobe.AfterEffectsLib.framework 0x00000001007db678 COutlineDir::GetOutlinePano() + 27534

                      6   com.adobe.AfterEffectsLib.framework 0x00000001007fd69e CPOutlinePano::IsOneItemSelected(BEE_Item**) + 2640

                      7   com.adobe.AfterEffectsLib.framework 0x00000001004c0867 CBartender::FindDVAMenu(short) + 8883

                      8   com.adobe.AfterEffectsLib.framework 0x00000001003fe7d6 ae_menu_utils::DoPopupMenu(boost::intrusive_ptr<dvaui::utility::OS_Menu>&, M_Point, unsigned int) + 2582

                      9   com.adobe.AfterEffectsLib.framework 0x00000001003fe826 ae_menu_utils::DoPopupMenu(boost::intrusive_ptr<dvaui::utility::OS_Menu>&, M_Point, unsigned int) + 2662

                      10  com.adobe.AfterEffectsLib.framework 0x00000001003a1bbe DialogEveBase::DialogEveBase(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, dvaui::drawbot::SupplierInterface const*, dvaui::ui::UI_Node*) + 333214

                      11  com.adobe.AfterEffectsLib.framework 0x00000001007f4b20 CPDir::SaveProjectToFileSpec(FILE_Spec*, int, bool) + 368

                      12  com.adobe.AfterEffectsLib.framework 0x00000001007f5836 CPDir::SaveProjectToFileSpec(FILE_Spec*, int, bool) + 3718

                      13  com.adobe.AfterEffectsLib.framework 0x00000001007f4142 CTopicArray::~CTopicArray() + 59154

                      14  com.adobe.AfterEffectsLib.framework 0x000000010048c8cb GetMetaPanelSuite + 9403

                      15  com.adobe.AfterEffectsLib.framework 0x000000010048c227 GetMetaPanelSuite + 7703

                      16  U.dylib                       0x0000000102b68c11 U_Die + 241

                      17  U.dylib                       0x0000000102b88f3d U_LoadFrameworkBundle + 557

                      18  com.adobe.dvacore.framework   0x0000000102fdb535 (anonymous namespace)::SignalHandler(int, __siginfo*, void*) + 261

                      19  libsystem_platform.dylib       0x00007fff85abef1a _sigtramp + 26

                      20  libstdc++.6.dylib             0x000000010913627d 0x109135000 + 4733

                      21  com.adobe.dynamiclink.framework 0x00000001058d668d dynamiclink::platformutils::GetPathToServer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::string, std::string, unsigned int) + 653

                      22  com.adobe.AfterEffectsLib.framework 0x0000000100802239 GetProjectOData() + 12489

                      23  com.adobe.AfterEffectsLib.framework 0x00000001007d3d00 CEffects::SuspendUIUpdates(bool) + 57224

                      24  com.adobe.AfterEffectsLib.framework 0x00000001004c91fa CDesktopPlus::IDesktopPlus(CBureaucrat*) + 1718

                      25  com.adobe.AfterEffectsLib.framework 0x00000001007db678 COutlineDir::GetOutlinePano() + 27534

                      26  com.adobe.AfterEffectsLib.framework 0x00000001007fd69e CPOutlinePano::IsOneItemSelected(BEE_Item**) + 2640

                      27  com.adobe.AfterEffectsLib.framework 0x00000001004c0867 CBartender::FindDVAMenu(short) + 8883

                      28  com.adobe.AfterEffectsLib.framework 0x00000001003fe7d6 ae_menu_utils::DoPopupMenu(boost::intrusive_ptr<dvaui::utility::OS_Menu>&, M_Point, unsigned int) + 2582

                      29  com.adobe.AfterEffectsLib.framework 0x00000001003fe826 ae_menu_utils::DoPopupMenu(boost::intrusive_ptr<dvaui::utility::OS_Menu>&, M_Point, unsigned int) + 2662

                      30  com.adobe.AfterEffectsLib.framework 0x00000001003502eb DialogEveBase::DoModalDialog(short, bool) + 441

                      31  com.adobe.AfterEffectsLib.framework 0x00000001003bfa8d DialogEveBase::DialogEveBase(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, dvaui::drawbot::SupplierInterface const*, dvaui::ui::UI_Node*) + 455789

                      32  com.adobe.AfterEffectsLib.framework 0x00000001002fce4d TimeCodeControl::CurrentFormatToTime(char const*, T_TimeFormatInfo, int, bool, T_Time*, T_Time const*, bool) + 22845

                      33  com.adobe.AfterEffectsLib.framework 0x000000010042766f CEggApp::Dawdle(int*) + 659

                      34  com.adobe.AfterEffectsLib.framework 0x00000001004bd9b6 PT_RegisterTracker(A_Version, A_Version, int, _AEGP_GlobalRefcon*, char const*, char const*, PT_TrackerEntryPoints const*) + 128758

                      35  com.adobe.AfterEffectsLib.framework 0x00000001004d15b3 CSwitchboard::DoIdle(EventRecord*) + 51

                      36  com.adobe.AfterEffectsLib.framework 0x00000001004d23f3 CSwitchboard::IdleTimerFunc(CSwitchboard*) + 211

                      37  com.adobe.AfterEffectsLib.framework 0x00000001002d46fb 0x1002a1000 + 210683

                      38  com.adobe.dvacore.framework   0x0000000102ee86be int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28

                      39  com.adobe.AfterEffectsLib.framework 0x000000010045ce9e EggMain(bool, bool, bool, bool, bool, bool, char*, bool, int) + 1918

                      40  com.adobe.dvacore.framework   0x0000000102ee85b0 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 112

                      41  com.adobe.AfterEffectsLib.framework 0x00000001002d3229 0x1002a1000 + 205353

                      42  com.apple.Foundation           0x00007fff8e906a23 __NSFireTimer + 95

                      43  com.apple.CoreFoundation       0x00007fff85c602e4 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20

                      44  com.apple.CoreFoundation       0x00007fff85c5ff73 __CFRunLoopDoTimer + 1059

                      45  com.apple.CoreFoundation       0x00007fff85cd353d __CFRunLoopDoTimers + 301

                      46  com.apple.CoreFoundation       0x00007fff85c1b608 __CFRunLoopRun + 2024

                      47  com.apple.CoreFoundation       0x00007fff85c1abd8 CFRunLoopRunSpecific + 296

                      48  com.apple.HIToolbox           0x00007fff8f38d56f RunCurrentEventLoopInMode + 235

                      49  com.apple.HIToolbox           0x00007fff8f38d2ea ReceiveNextEventCommon + 431

                      50  com.apple.HIToolbox           0x00007fff8f38d12b _BlockUntilNextEventMatchingListInModeWithFilter + 71

                      51  com.apple.AppKit               0x00007fff8ddc58ab _DPSNextEvent + 978

                      52  com.apple.AppKit               0x00007fff8ddc4e58 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 346

                      53  com.apple.AppKit               0x00007fff8ddbaaf3 -[NSApplication run] + 594

                      54  com.adobe.AfterEffectsLib.framework 0x00000001004bd885 PT_RegisterTracker(A_Version, A_Version, int, _AEGP_GlobalRefcon*, char const*, char const*, PT_TrackerEntryPoints const*) + 128453

                      55  com.adobe.AfterEffectsLib.framework 0x000000010045bf9b SetAPETerminateFunc(boost::function<void ()> const&) + 891

                      56  com.adobe.AfterEffectsLib.framework 0x000000010045c75d EggMain(bool, bool, bool, bool, bool, bool, char*, bool, int) + 61

                      57  com.adobe.AfterEffects         0x0000000100003aad main + 1677

                      58  com.adobe.AfterEffects         0x000000010000340c start + 52

                      • 8. Re: AE CS6 11.0.4 crashes on startup without error
                        raghunathr80228489 Level 1

                        PART 2

                         

                         

                        Thread 1:: Dispatch queue: com.apple.libdispatch-manager

                        0   libsystem_kernel.dylib         0x00007fff8dd20232 kevent64 + 10

                        1   libdispatch.dylib             0x00007fff8b14aa6a _dispatch_mgr_thread + 52



                        Thread 2:

                        0   libsystem_kernel.dylib         0x00007fff8dd1f94a __workq_kernreturn + 10

                        1   libsystem_pthread.dylib       0x00007fff867803dd start_wqthread + 13



                        Thread 3:

                        0   libsystem_kernel.dylib         0x00007fff8dd1f94a __workq_kernreturn + 10

                        1   libsystem_pthread.dylib       0x00007fff867803dd start_wqthread + 13





                        Thread 0 crashed with X86 Thread State (64-bit):

                          rax: 0x00000000ffffffff  rbx: 0x00007fff5fbfb7d0  rcx: 0x00000000000000a8  rdx: 0x000000000009fcdf

                          rdi: 0x00007fff5fbfb68d  rsi: 0x0000000000000008  rbp: 0x00007fff5fbfb7d0  rsp: 0x00007fff5fbfb780

                           r8: 0x0000000000000004   r9: 0x0000000110800000  r10: 0x000000010f61e668  r11: 0x00000000000a5b8d

                          r12: 0x00000001058744d2  r13: 0x00007fff5fbfb7a0  r14: 0x0000600000015390  r15: 0x0000000000000000

                          rip: 0x000000010913627d  rfl: 0x0000000000010216  cr2: 0x00000000ffffffff

                         

                        Logical CPU:     0

                        Error Code:      0x00000004

                        Trap Number:     14

                        • 9. Re: AE CS6 11.0.4 crashes on startup without error
                          raghunathr80228489 Level 1

                          PART 3:

                           

                           

                          Binary Images:

                                 0x100000000 -        0x100003fff +com.adobe.AfterEffects (11.0.4 - 11.0.4) <685FB83D-7CAC-A841-F2D8-7529E161BD11> /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/MacOS/After Effects

                                 0x100008000 -        0x100034ff7 +libtbb.dylib (0) <57655978-A378-BE1E-7905-7D7F951AD6F7> /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/Frameworks/libtbb.dylib

                                 0x10004b000 -        0x100059ff3 +libtbbmalloc.dylib (0) <CB038B96-2999-5EB1-E26A-7720A7A8F8CD> /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/Frameworks/libtbbmalloc.dylib

                                 0x10006d000 -        0x100079fff +com.adobe.boost_signals.framework (6.0.0 - 6.0.0.339847) <6188E5E8-5615-3978-D00E-19B45B5A1F71> /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/Frameworks/boost_signals.framework/Versions/A/boost_signals

                                 0x100091000 -        0x100094fff +com.adobe.boost_system.framework (6.0.0 - 6.0.0.339847) <83D1894D-ADE2-A2B0-DCEC-C3B3581763FB> /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/Frameworks/boost_system.framework/Versions/A/boost_system

                                 0x10009a000 -        0x1000a1fff +com.adobe.boost_date_time.framework (6.0.0 - 6.0.0.339847) <8F33489D-DBFE-FFC4-68B6-AA3DA2D3D6C3> /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/Frameworks/boost_date_time.framework/Versions/A/boost_date_time

                                 0x1000bc000 -        0x1001b8ff7 +hydra_filters (0) <99B0081A-4F6B-1029-06BB-95C8BFD428EC> /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/Frameworks/hydra_filters.framework/Versions/A/hydra_filters

                                 0x100257000 -        0x100271fff +image_runtime (0) <A1DC006A-7787-A7E8-86FB-B19471FB290B> /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/Frameworks/image_runtime.framework/Versions/A/image_runtime

                             

                          • 10. Re: AE CS6 11.0.4 crashes on startup without error
                            Szalam Adobe Community Professional & MVP

                            I don't know enough to sort it out from those crash logs.

                            The only thing I could suggest is completely removing your Adobe apps, running Adobe's CC Cleaner, and reinstalling.