What computer operating system is involved? Have you updated 12 to the 12.1 Update using an opened project's Help Menu/Update?
Assuming Windows computer for now, what happens if you cascade windows and drag and drop a desktop video or still from there to the opened Premiere Elements 12/12.1 Expert workspace Monitor or Video 1/Audio 1? Does Project Assets open?
Please consider and supply more information.
I'm using Windows 7. I ran a check for updates last night before coming here to make sure that was not the problem. If I drag and drop a video clip into the timeline I get audio, but no video. Project Assets still doesn't open.
Thanks for the reply.
Premiere Elements 12/12.1 on Windows 7 64 bit....
If you open a new project, do you have the same problem with the Expert workspace Project Assets opening?
If you open a saved closed project, do you have the same problem with the Expert workspace Project Assets opening?
Depending on your answer to the above, please determine whether or not deleting the Adobe Premiere Elements Prefs file resolves the issue.
Local Disk C
and in the 12.0 Folder is the Adobe Premiere Elements Prefs files that you delete. If that does not work, then delete the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives enabled so that you can see the complete path cited.
There were some detours regarding the Folder Option, but from what jamesh wrote Premiere Elements 12 Project Assets panel will not drop. Reloaded software and problem persists. it seems like that worked in that case.
Please consider, and let us know the outcome as your schedule permits.
I looked for similar issues for several hours before posting my problem...ty for the link...will let you know if this fixes the issue.
This did the trick. Thank You.
Great news. Great job.
Special thanks for letting us know the outcome. Good information to have in the Premiere Elements Troubleshooting toolbox.
Best wishes moving forward with your Premiere Elements workflows.
Hello everyone. I have recently experienced this same issue on a project and have not been able to fix it. I have followed these other threads and when I remove the Adobe Premiere Elements Prefs files, the very next new project that I open, the project assets folder will open. However, it will not work on older projects or any subsequent projects. I am running Adobe Premiere Elements 12 on a Windows 10 PC. Any help would be greatly appreciated.