They should just appear when you open Illustrator CC. So, I'm wondering if you're looking for them in the correct place:
Are you looking in the Libraries panel in Illustrator CC? (I've attached a photo) Also, Check in Color CC to make sure that they didn't drop into a library that you're not looking at in Illustrator.
Let me know how that goes and we'll take it from there.
Thank you so much! I usually look in my color panel. I have a few there, but my most recent aren't. They all are in the Library panel. Thanks again!
Happy to help Holly.
Any advice on how to do it in Photoshop? I assumed I could do it through my Kuler extension but my themes don't show up there, and I can't find some of them even if I search by name.
What version of the Creative Cloud do you have? In Photoshop, The themes are under Window>Extensions>Color Themes. There is a tab for your themes there.