Can't find download for Acrobat Professional 9.0 AOO in licensing program TLP from oct 2010

[helpdeskar]

I do have a software license certificate dating from oct 26,2010 .

I want to install Acrobat Professional 9.0 AOO in licensing program TLP, but where can I find the software ?

[Atul_Saini]

Please check: Adobe Licensing Website | Serial numbers | Orders | Accounts

[relaire]

Hi, I have the same problem like Helpdeskar, but the solution of Atul_Saini does not work.

The license appears well on my account, but not in downloads. We have 3 quantity but we can not use it !

Renaud LAIRE

PNR Livradois Forez

[Atul_Saini]

We are sorry for the the inconvenience that it caused to you, I have escalated this case, you must have received an email from the support team regarding the same. Kindly check it and let us know if that helped. 

[relaire]

Thanks for the follow. I have received file from support, but it's not the good version. Il have a license for Acrobat 9.0 WIN AOO License F, not the PRO version.

Sorry for the mistake, I should create a new topic in the forum.

[Atul_Saini]

Please respond to the same email that you have received with the link and seek for the download link of Acrobat 9 Pro and let us know if that helps.

[relaire]

i think i'm not so lucky like you ! I answered the same email to ask the right version, but not new since last week

[Atul_Saini]

Let me try to get in touch with that associate and try to expedite it. Please check the private message that I have sent to you.

[relaire]

Hi,

Have you managed to get information to the Adobe Support ?

Thank you

[relaire]

hI

No news ?