0 Replies Latest reply on Feb 11, 2016 8:32 AM by Pattie-F

    Troubleshooting FAQ: What should I do if I have a membership but my app is acting as if I have a trial?

    Pattie-F Level 7

      FAQ: What should I do if I have a membership but my app is acting as if I have a trial?

       

      Please login using the same Adobe ID (email) you used to sign up and confirm that your account shows the proper membership: https://www.adobe.com/account.html.

      If you do not see the membership information, please check to see if you used a different email for your Adobe ID when purchasing your membership.

      If the membership shows in your account, please sign out and back in to Creative Cloud with the same Adobe ID: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html.

       

      Next, click the Creative Cloud Icon and then select the gear. In the list you will see “Check for app updates”.

      Perform any updates found either that way or with Keyboard commands:  (Win) Ctrl-Alt-R or (Mac) Cmd-Option-R.

       

      If you get a "Renew your subscription" message when you launch a Creative Cloud application, please see: https://helpx.adobe.com/creative-cloud/kb/license-this-software.html

       

      If the applications in Creative Cloud show "Trial" or "Buy Now" in front of them or when you launch a Creative Cloud Application like Photoshop CC or Indesign CC it comes up with a pop-up to "Renew your subscription", please see:

      Creative Cloud applications unexpectedly revert to trial mode at https://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

       

      If  you update to the Creative Cloud 2015 and all or some of the CC apps show "Start trial or Buy Now" in Creative Cloud desktop application  or a trial message window displays when launching any CC 2015 product, please see:

      Creative Cloud Applications Revert To Trial Mode Updating To CC 2015 at https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

       

      You can also check: Solutions to sign-in, activation, and connection errors with Creative Cloud and Creative Suite applications

       

      If you still have an issue, please run the ”Fix Host File option” in the Creative Cloud Cleaner Tool. Entries in the computer’s host file can prevent access to Adobe services.

      You can run the host file fix option within the Creative Cloud Cleaner Tool to modify the entries.

       

      If you are seeing trial mode in an enterprise deployment environment, please refer to the following article:

      Creative Cloud applications appear as trials after users apply updates

       

      You can see answers to other frequently asked Creative Cloud questions here:

      Creative_Cloud FAQ forum