7 Replies Latest reply on Sep 25, 2015 5:44 AM by Peter Spier

    Upgrade Error.

    rexs30763350

      I upgraded to Windows 10 a couple of months ago.  This week there was an automatic update on my InDesign file for 2015.

       

      Now InDesign will not open - crashes on opening.  Windows comes up and says it has stopped working.  No more information than that,which is frustrating.

       

      What can I do to fix this and get back to work?

        • 1. Re: Upgrade Error.
          Brucgovn Adobe Community Professional

          You need to check with Event Viewer Log once .

           

          However . as you had upgraded to Windows 10 , it is better to run System File Checker command once to check if there is any issue with System Files .

           

          https://support.microsoft.com/en-in/kb/929833

           

          Once the Command is completed , launch InDesign and check .,

           

          Still same??

           

          We will need to check with Event Viewer log for Faulting Module.

          • 2. Re: Upgrade Error.
            LearnedMan Level 3

            A similar thing happen with me and Adobe Acrobat Pro 8.0. I found a fix for mine, I don't think it will work for you. I uninstalled Acrobat Reader. You may have to roll back the update. I don't know how at the moment, but I'm sure there are instructions on the net. Good luck

            • 3. Re: Upgrade Error.
              rexs30763350 Level 1

              I ran the FIle checker and found issues which were fixed.

               

              In Design still failed to load.  I restarted, still failed.

               

              Creative Cloud wanted to update, so I did, and tried again, still failed.

               

              I don't know how to find the Event Log

              • 4. Re: Upgrade Error.
                rexs30763350 Level 1

                OK, I found the Event Viewer.

                 

                Faulting application name: InDesign.exe, version: 11.1.0.122, time stamp: 0x55bf8487

                Faulting module name: ntdll.dll, version: 10.0.10240.16430, time stamp: 0x55c59f92

                Exception code: 0xc0000374

                Fault offset: 0x00000000000ea28c

                Faulting process ID: 0x2dd4

                Faulting application start time: 0x01d0f78b52845f9c

                Faulting application path: C:\Program Files\Adobe\Adobe InDesign CC 2015\InDesign.exe

                Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

                Report ID: 3dc57ad5-c92c-4f0e-bd93-83e99849e7cd

                Faulting package full name:

                Faulting package-relative application ID:

                • 5. Re: Upgrade Error.
                  Sheena Kaul Adobe Employee

                  Moving to InDesign

                  • 6. Re: Upgrade Error.
                    rexs30763350 Level 1
                    System

                     

                    -Provider
                    [ Name] Application Error

                     

                    -EventID1000

                     

                    [ Qualifiers] 0
                    Level2
                    Task100
                    Keywords0x80000000000000
                    -TimeCreated

                     

                    [ SystemTime] 2015-09-25T12:11:50.000000000Z
                    EventRecordID14386
                    ChannelApplication
                    ComputerRexLaptop
                    Security
                    -EventData

                     

                    InDesign.exe
                    11.1.0.122
                    55bf8487
                    ntdll.dll
                    10.0.10240.16430
                    55c59f92
                    c0000374
                    00000000000ea28c
                    2dd4
                    01d0f78b52845f9c
                    C:\Program Files\Adobe\Adobe InDesign CC 2015\InDesign.exe
                    C:\WINDOWS\SYSTEM32\ntdll.dll
                    3dc57ad5-c92c-4f0e-bd93-83e99849e7cd
                    • 7. Re: Upgrade Error.
                      Peter Spier Most Valuable Participant (Moderator)

                      Uninstall and reinstall...