I have a Creative Cloud plan and I cannot cancel it.
I go to my account and click cancel plan, I am then told you have to contact our customer support team.
I follow the link to the customer support section, select "Creative Cloud" then "Membership, account, payment" then "Cancel your membership"
Next steps says
If you've already signed in, select phone or chat from the options below.
There are no options below... I click "Still need help? Contact us." I click still need help and after a brief pause I get a list of one option... Forums!! A public forum doesn't seem the best place to discuss the cancellation of my membership but it is the recommended, and only option available.
24 hours a day, 7 days a week
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...
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