6 Replies Latest reply on Sep 25, 2015 11:40 AM by netadmin03

    18.0.0.241 background update not working

    netadmin03

      Hi,

       

      We use the background update method using extended support release files.

       

      Clients updated to 18.0.0.232 last patch. They are not grabbing the 18.0.0.241 update.

       

      I noticed with version 18 there are /11, /17 and /18 directories in the background update resources cab file. Which set of files should I be using?

       

      Thanks.

        • 1. Re: 18.0.0.241 background update not working
          m_vargas Adobe Employee

          Hi netadmin03,

           

          To investigate further, please provide the following:

           

          • mms.cfg file from an impacted system
          • FlashInstall.log file, with Background Update verbose logging enabled.
            • To enable verbose logging add SilentAutoUpdateVerboseLogging=1 to the mms.cfg file. Run the Background Update service.
            • If the impacted system is 32-bit, provide the FlashInstall.log file saved at C:\Windows\System32\Macromed\Flash.  If the impacted system is 64-bit, provide the FlashInstall.log file saved at C:\Windows\SysWOW64\Macromed\Flash

           

          Please see The specified item was not found. for instructions on uploading the requested files.  Post the link to the uploaded files in your reply.

           

          While there are 3 different directories in the update resource cab file, they all contain the same update files. The update service knows which directory to get the update from.

           

          --

          Maria

          • 2. Re: 18.0.0.241 background update not working
            netadmin03 Level 1

            Hi Maria,

             

            Thank you for responding to my post. Here is the link to my mms.cfg and FlashInstall.log:

             

            Shared Files - Acrobat.com

             

            -Erich

            • 3. Re: 18.0.0.241 background update not working
              m_vargas Adobe Employee

              Hi netadmin03,


              Unfortunately, the FlashInstall.log file does not contain any warnings or errors, just informational output.

               

              How are you running the SAU Service?  Are you running the Service, Task, or double-clicking on the FlashPlayerUpdateService.exe file in the Macromed\Flash directory?

               

              Also, please verify that the updated resources are posted correctly to the server.

               

              --

              Maria

              • 4. Re: 18.0.0.241 background update not working
                netadmin03 Level 1

                Hi Maria,

                 

                I started the service and ran the task from task scheduler.

                 

                In my first post I mentioned that I see three sets of update files in the background resources cab file. In /11, /17 and /18 directories. Which set of files should I use?

                 

                I posted the files to this location /pub/flashplayer/update/current/sau/11/install

                 

                and the version.xml to /pub/flashplayer/update/current/sau/11/xml

                • 5. Re: 18.0.0.241 background update not working
                  m_vargas Adobe Employee

                  Hi,

                   

                  All files that are included in the cab file must be posted to the server. There have been changes made to the background update service since it was first released.  To maintain backwards compatibility and support new features all directories must be posted.  Delete what you have on your server, extract and post the contents of the cab file just as they are in the cab file (same directory tree structure) to your server. it should look like the following:


                  \pub\flashplayer\update\current\sau\

                                                                     \11

                                                                         \install

                                                                                  \install_all_mac_pl_sgn.z

                                                                                  \install_all_win_ax_sgn.z

                                                                                  \install_all_win_pl_sgn.z

                                                                      \xml

                                                                            \version.xml

                                                                     \17

                                                                         \install

                                                                                  \install_all_mac_pl_sgn.z

                                                                                  \install_all_win_ax_sgn.z

                                                                                  \install_all_win_pl_sgn.z

                                                                      \xml

                                                                            \version.xml

                                                                     \18

                                                                         \install

                                                                                  \install_all_mac_pl_sgn.z

                                                                                  \install_all_win_ax_sgn.z

                                                                                  \install_all_win_pl_sgn.z

                                                                      \xml

                                                                            \version.xml

                                                                      \currentmajor.xml

                      

                  SAU should work as expected.

                   

                  --

                  Maria

                  • 6. Re: 18.0.0.241 background update not working
                    netadmin03 Level 1

                    Thank you Maria. That was it!

                     

                    -Erich