8 Replies Latest reply on Sep 26, 2015 7:24 PM by Brad Lawryk

    I have purchase a photo stock but unable to download/save it into the desktop?

    protoprincess Level 1

      I have recently purchase a photo stock item"

      I see my order and my previous history purchase from Adobe.

      I click over to "Libraries" and see my photo.

      then I click over to "save as" for "desktop"

      However, I get a pop up stating.....

       

       

      The file “AdobeStock_blah blah blah” could not be opened.

      "It may be damaged or use a file format that Preview doesn’t recognize."

       

      what did  I do wrong?

      I purchased my photo item.

      why can't I save it to my desktop?

      Do I have to download something in regards to this?

      Please help.