3 Replies Latest reply on Sep 27, 2015 2:42 AM by Akash Sharma

    Conflicting LR on PC

    MrsSC1974

      Realised that I have 2 LR icons on my desktop. The one that I have been using the last couple of weeks - when I open,  is saying "LR encountered an error when reading from  its preview cache and needs to quit".

       

      I tried the other LR icon that I have an that is fine - but it doees't have my latest work..ie last week - which includes a wedding

      I have gone into my PC/pictures/lighroom file and found the latest back up folder and tried to import it to the functioning LR but its saying no photos found. Help......  Please tell me I haven't lost these photos for ever....I was only working on them a couple of days ago...

       

      Sarah

        • 1. Re: Conflicting LR on PC
          Akash Sharma Adobe Employee

          Hi MrsSC

           

          You have two different versions of Lightroom on your computer.

           

          For the version you have issues opening

          You need to delete the Preview Cache for that.

           

          It is located in the same folder as the Lightroom Catalog. The preview cache name ends with Previews.LRDATA and should be deleted. Do not confuse this with *.LRCAT, which should not be deleted.Below is the image of what it is named as Default LightroomcatalogPreviews.Lrdata.

          Location /Pictures/Lightroom on Mac and My Pictures\Lightroom on Windows.

          Delete this Folder and restart Lightroom

          6655.PNG

           

          Let us know if that helps

          ~Akash

          • 2. Re: Conflicting LR on PC
            MrsSC1974 Level 1

            Thank you Akash...

             

            If I deletion the preview cache will I delete the actual photos (RAW files) that I imported the version that is going wrong

            S x

            • 3. Re: Conflicting LR on PC
              Akash Sharma Adobe Employee

              No you will just be deleting Cache of the Previews

              Remember I mentioned

              It is located in the same folder as the Lightroom Catalog. The preview cache name ends with  Folder Previews.LRDATA and should be deleted. Do not confuse this with *.LRCAT, which should not be deleted.

               

              Regards

              ~Akash