1 Reply Latest reply on Sep 27, 2015 7:43 PM by Mohit Goyal

    why is light room 6 not recognized on my computer with a valid serial number

    michaelb22348724 Level 1

      I have a LR 5 on my computer and recently downloaded the upgrade to LR 6.  I put the correct serial number but received the following statement, " serial number you provided is valid but a qualifying product could not be found on this computer." I pull the drop down menu down to see the list and there is all the light rooms listed up to 5.  Please help! Thanks.  mike@ehelps.net