2 Replies Latest reply on Dec 14, 2015 12:36 PM by gethernm

    unable to download error message: E_ADEPT_XML_SYNTAX

    eunhous74546519

      I keep running into problems when opening ebook file (.acsm) I downloaded from ebrary. ADE gives me the message

       

      Unable to download

      Error getting License. License Server Communication Problem:

      E_ADEPT_XML_SYNTAX

       

      I've referred to adobe help section which suggested I set the time zone to the downloading website, however this did not solve the problem. I'm currently outside of US so I reset my time to PCT however this didn't fix the problem.

       

      Are there any threads or sites I can look into to troubleshoot?