7 Replies Latest reply on Oct 1, 2015 1:39 PM by felipechl

    Lightroom 6 stop working

    felipechl

      Always, When I work, Lightroom stop working, stopping the entery application.

       

      I've never had this problem with LR 5.

        • 1. Re: Lightroom 6 stop working
          Akash Sharma Adobe Employee

          Hi felipechl

           

          Please provide more information.

          What is your Operation System?

          Post the crash log here from Event Viewer..

          Few steps you can try

          Try to deactivate the GPU acceleration: https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html

           

          Regards

          ~Akash

          • 2. Re: Lightroom 6 stop working
            felipechl Level 1

            Hi Akash,

             

            thanks for your fast reply.

             

            My SO is Windows 7 up to date.

             

            My HW is:

             

            AMD FX-6300 six core processor, 8 GB RAM@PC3-12800 G.Skill and my graphics card is AMD Radeon R7 200 series.

             

            My problem happends when i trying to use "Superposición de Recorte" (I dont know how to say it in english). When I use this feature and then I select "Done" for the changes. After that, I move to another picture/photo and the application turned "Not Responding".

            • 3. Re: Lightroom 6 stop working
              felipechl Level 1

              Here my sistem info from LR(CC).

               

              Versión de Lightroom: CC 2015.1.1 [ 1032027 ]

              Licencia: Prueba

              Sistema operativo: Windows 7 Business Edition

              Versión: 6.1 [7601]

              Arquitectura de la aplicación: x64

              Arquitectura del sistema: x64

              Cantidad de procesadores lógicos: 6

              Velocidad del procesador: 3,5 GHz

              Memoria incorporada: 8141,5 MB

              Memoria real disponible para Lightroom: 8141,5 MB

              Memoria real usada por Lightroom: 818,7 MB (10,0%)

              Memoria virtual usada por Lightroom: 804,3 MB

              Tamaño de memoria de caché: 1,0 MB

              Número máximo de subprocesos que usa Camera Raw: 6

              Optimización de SIMD de Raw de cámara: SSE2

              Ajustes de PPP del sistema: 96 PPP

              Composición de escritorio activada: Sí

              Pantallas: 1) 1920x1080

              Tipos de entrada: Multitoque: No, Toque integrado: No, Pluma integrada: No, Toque externo: No, Pluma externa: No, Teclado: No

               

               

              Información de procesador gráfico:

              AMD Radeon R7 200 Series

               

               

              Check OpenGL support: Passed

              Vendor: ATI Technologies Inc.

              Version: 3.3.13399 Core Profile Context 15.200.1062.0

              Renderer: AMD Radeon R7 200 Series

              LanguageVersion: 4.40

               

               

               

               

              Carpeta de la aplicación: C:\Program Files\Adobe\Adobe Lightroom

              Ruta de la biblioteca: D:\LR Catalog\LR 6\LR 6.lrcat

              Carpeta de ajustes: C:\Users\Felipe\AppData\Roaming\Adobe\Lightroom

               

               

              Plugins instalados:

              1)  Plug-in de conexión al equipo de Nikon

              2) Behance

              3) Facebook

              4) Flickr

              5) Plugin de conexión al equipo de Canon

              6) Plugin de conexión al equipo de Leica

               

               

              Indicadores config.lua: None

               

               

              Adaptador #1: Proveedor : 1002

                Dispositivo : 6819

                Subsistema : a001174b

                Revisión : 0

                Memoria de vídeo : 2027

              AudioDeviceIOBlockSize: 1024

              AudioDeviceName: Altavoces (Realtek High Definition Audio)

              AudioDeviceNumberOfChannels: 2

              AudioDeviceSampleRate: 44100

              Build: LR5x102

              Direct2DEnabled: false

              GPUDevice: not available

              OGLEnabled: true

              • 4. Re: Lightroom 6 stop working
                rpandita Adobe Employee (Admin)

                Hi felipechl,

                 

                Greetings.

                1. Open LR
                2. Click on edit - preferences - performance and uncheck use graphics processor
                3. Click ok and restart LR
                4. Also please make sure that your graphics card drivers are up to date - AMD Catalyst 15.9 Beta Driver for Windows

                 

                Regards

                Rohit

                • 5. Re: Lightroom 6 stop working
                  felipechl Level 1

                  Hi Rohit,

                   

                  I tried with unchecking use graphics processor, but when i pressed the check box, the aplication left working.

                  • 6. Re: Lightroom 6 stop working
                    Akash Sharma Adobe Employee

                    Please follow this threadLightroom CC freezes when on Develop mode

                    This will manually turn off GPU in Lightroom

                    Then update your AMD Radeon R7 200 Series drivers from manufacturer's website as suggested in last post AMD Catalyst 15.9 Beta Driver for Windows

                     

                    Let us know if that helps

                    ~Akash

                    • 7. Re: Lightroom 6 stop working
                      felipechl Level 1

                      Hi Akasha,

                       

                      thanks for your help. Recently I've upgraded my ATI Catalyst and "unchecked use graphics".

                       

                      It've solved the issue for now.

                       

                      Thanks.