5 Replies Latest reply on Oct 1, 2015 11:49 AM by Mrinmay Majhi

    Lightroom stops when trying to send a photo by email

    zoltann69715740

      I have a windows 7 64 bit PC and Lightroom version is 5.7.1. Everything went fine for a while until (I do not realize what) change happened on my PC but whenever I try to send a photo by email Lightroom stops with the following error:

      "Adobe Photoshop Lightroom 64-bit has stopped working. "

      I have to different email boxes configured. One is gmail and other one is hotmail.

       

      Problem details:

        Event name: APPCRASH

        Application name: lightroom.exe

        Applicationversion: 5.7.1.10

        Application timestamp: 547e35e8

        Error – modul name: Email.dll

        Error – modul version: 5.7.1.10

        Error – module timestamp: 547e3323

        Exception code: c0000005

        Exception – shift: 000000000000c5a0

        Operating system version: 6.1.7601.2.1.0.256.1

        Country setting id: 1038

        Other information 1: fed8

        Other information 2: fed850912764268a535e602751ad3c36

        Other information 3: 0546

        Other information 4: 0546c7742566c72005ea957957f7adf6

       

      Does anybody know how to eliminate this problem? Thank you in advance.

      Zoltán

        • 1. Re: Lightroom stops when trying to send a photo by email
          Mrinmay Majhi Adobe Employee

          Hi Zoltann,

           

          Please go ahead and reset the preferences of Lightroom.

           

          To reset your preferences, do the following:

           

          > Quit Lightroom.

          > Navigate to the preferences file:

               C:\Users\[user name]\AppData\Roaming\Adobe\Lightroom\Preferences

          > Rename Lightroom 5 Preferences.agprefs to old.Lightroom 5 Preferences.agprefs

          > Relaunch Lightroom and check for the issue.

           

          Let me know if this helps.

           

           

          ~Mrinmay

          • 2. Re: Lightroom stops when trying to send a photo by email
            99jon Adobe Community Professional & MVP

            For Gmail your settings will often be blocked by Google unless you agree to change your security settings.

             

            Enter your details as shown in image 1 below and click the validate button.

             

            GmailValidate.png

            You should see a LR message that the server settings could not be authenticated.

             

            Launch your web browser and go to your Gmail inbox. Look for a message from Google confirming the authorization attempt was blocked.

             

            Click on the link (highlighted in red) on image 2 below.

             

            GmailAnswer.png

            You will need to Click on the link “Allow less secure apps”

            Choose enable

            Click done

            Now go back to LR and click the validate button and your Gmail account should show as validated.

             

            You can now select a thumbnail from the LR Library and mail it by pressing the keys Control + Shift + M (Cmd+Shift+M on Mac) or simply right-click and choose email.

             

            The alternative is to set up Google two step verification and make the security application specific to Lightroom.

            • 3. Re: Lightroom stops when trying to send a photo by email
              zoltann69715740 Level 1

              Dear Mrinmay,


              Thank you for your fast reply, unfortunately this solution does not work for me, everything is the same. I have to admit that I was not exactly specific about the problem.

              When I wrote Lightroom stops working when sending email I meant when I click on the right button and from the popup menu I chose Email photo... it happens instantly and I only have the chance to see the white, email  window and the error message.


              I welcome if you have some other ideas.

              Thanks,

              Zoltán

              • 4. Re: Lightroom stops when trying to send a photo by email
                zoltann69715740 Level 1

                Dear 99jon,

                 

                Unfortunately your solution does not work. It is my mistake but I was not very specific with the problem description, when I try to send an email the error message pops up instantly

                when I click from the menu "Email photo..." so that I do not have the chance to change anything at my mailbox settings. Any other idea you have to my problem I thank you in forward.

                Zoltán

                • 5. Re: Lightroom stops when trying to send a photo by email
                  Mrinmay Majhi Adobe Employee

                  Please follow the below steps :

                  > Try creating a new catalog

                  > Import few images

                  > Try to use email photos

                   

                  Let me know if this helps.

                   


                  ~Mrinmay