So in recording screens in an application, we're using a template with a resolution of 740 x 555. Then, the screen resolution we're capturing in is 1280 x 768. Two people are doing this and for one it works fine and the correct window size is captured. But for the other one of us, it's capturing a large black border to the right and outside of the recording window. And, it happens in whatever application is being recorded. We've walked through the steps together and all of the setting are the same. We're both using IE 11. Does anyone have experience with this or suggestions? Thanks!
Are you capturing on a secondary monitor? If so, try capturing only on the main monitor.