I don't see that listed in the known issues for Adobe Presenter 9, Top issues | Adobe Presenter 9, but that isn't to say it wasn't an issue. I tested replacing the default text in Presenter 8 and 10 (I don't have 9) and it works fine in both of those versions. I recall this was an issue in the early releases of Presenter 7 but was resolved long ago. Can you verify that your workflow is similar to this?
- Launch Quiz Manager
- Create a graded question
- Click OK out of the Quiz Manager and have the question slide generated
- Select the Correct or Incorrect feed back text box
- Modify the text as desired
Using these steps the custom text is retained, even if the Quiz Manager tool is accessed again later (which is what would cause the text to reset in most cases if it were to happen).
Oh, and I believe support is wrong in telling you it is expected behavior.
Our workflow was exactly like yours except when we went back into Quiz Manager, the customized text was reset to the default. Support worked with us and saw what was happening and even recreated it on their own versions.
Sounds like it is time to move to Presenter 11, that way you can get this functionality back.
Or, just don't go back into quiz manager!
Well, I take it back. Presenter 10 does show that behaviour... not sure why I had it working before.
That is very frustrating. I think the best solution would be to use the Multiple choice question when ever possible and use the Advanced... button to give custom feed back for each possible answer. This is something that will be placed on the slide by Presenter, and it won't change/remove it whenever you go back into the Quiz Manager. You should even be able to modify the custom feed back messages on the PPT slide an Presenter should retain your changes.