2 Replies Latest reply on Sep 29, 2015 6:33 PM by WaltMaken

    How to deactivate Premiere Elements 13 on a crashed computer


      My desktop with Premiere Elements 13 on it crashed and died a week ago. I ordered and just received a laptop that will run the program and have installed it. But when I try to access it I get the message "The serial number is already in use by the maximum allowed computers. You need to deactivate another computer to use this product."   How can I deactivate the crashed and dead computer?   Thanks