My desktop with Premiere Elements 13 on it crashed and died a week ago. I ordered and just received a laptop that will run the program and have installed it. But when I try to access it I get the message "The serial number is already in use by the maximum allowed computers. You need to deactivate another computer to use this product." How can I deactivate the crashed and dead computer? Thanks
Adobe is the only one who can take care of that specific matter of a purchased activated serial number trapped on a crashed computer.
Please contact online Adobe Chat Activation. Please use the following link that worked for another with the same problem the other day.
Please let us know if that worked for you also.